Cities We Serve
Austin Area:
San Antonio Area:
Not seeing your area? Give us a call at (833) 656-4056
Care Club
Two Tune-Ups, One Inspection, No Dispatch Fees
Care Club keeps your heating, cooling and plumbing on a maintenance schedule, moves you to the front of the line when something breaks, and takes 5% off every repair. All for $9.99 a month.
$9.99
per month
Covers one enrolled HVAC system. Ask us about adding more.
Why Join
Owning a Home Comes With Enough Surprises
Almost nothing in a house fails without warning. A capacitor drifts weak over a summer. A water heater builds up sediment on hard Central Texas water. A supply line under the sink starts weeping at the fitting. All of it is visible months before it becomes a puddle or a dead AC on a 104-degree afternoon.
The catch is that somebody has to look. Care Club puts that looking on a schedule: two HVAC tune-ups a year on your enrolled system and a whole-home plumbing safety inspection, done by the same licensed technicians who handle our repairs. And when something does go wrong, you are a member, so there is no dispatch fee, you get priority scheduling, and the repair is 5% off.
- Catch it early: small problems found on a tune-up are small repairs. The same problems found in August are not.
- Go to the front of the line: priority scheduling on the hottest and coldest days, which is exactly when everyone else is calling.
- Never pay a dispatch fee: no service call charge, no matter when you need us, including after-hours emergencies at standard rates.
Membership Benefits
Everything Included for $9.99 a Month
Built around what actually fails in Austin and San Antonio homes.
-
Two Annual HVAC Tune-Ups
One before cooling season, one before heating season, on your enrolled system. Cleaning, testing and a written report of what we found.
-
Annual Plumbing Safety Inspection
A whole-home look at the water heater, shut-off valves, visible supply lines, fixtures and drains, the check nobody does otherwise.
-
No Dispatch Fees, Ever
No service call charge on any visit, at any hour, for as long as you are a member.
-
5% Off Repairs
Applied automatically to every repair, on every system we work on.
-
Priority Service
Members are scheduled ahead of non-members when the calendar is full.
-
Member-Exclusive Deals
Savings offered to members only, throughout the year.
-
24/7 Emergency at Standard Rates
After-hours emergency service with no after-hours trip fees. A member pays the same at midnight as at noon.
Compare
Member vs. Non-Member
The practical differences on the day you need us.
| What you get | Care Club Member | Non-Member |
|---|---|---|
| Dispatch fee | None, ever | Standard charge |
| HVAC tune-ups | Two a year, included | Charged per visit |
| Plumbing safety inspection | Annual, included | Charged per visit |
| Repair pricing | 5% off | Standard pricing |
| Scheduling on peak days | Priority | Next available |
| After-hours emergency | Standard rates, no after-hours trip fee | Standard rates |
| Member-only deals | Included | Not available |
How It Works
Getting Started Takes Minutes
No inspection to pass and no waiting period.
-
Join
Call, book online, or ask your technician during any visit. You are covered as soon as you sign up.
-
Schedule Your First Visit
We book your first HVAC tune-up or plumbing inspection, whichever the season calls for.
-
We Do the Work
Cleaning, testing and inspection, with what we found and what we recommend in writing.
-
You Stop Worrying About It
Priority scheduling, no dispatch fees and 5% off whenever something does come up.
The Value
Where $9.99 a Month Pays for Itself
It is not a discount card. It is a way to avoid the expensive failures.
- One service call A single visit with the dispatch fee waived and 5% off the repair covers a good stretch of membership on its own.
- A repair instead of a replacement A weak capacitor found in April is a small part. Left alone through July, it can take the compressor with it.
- A water heater that lasts Hard water across Austin and San Antonio is rough on tanks. A yearly look at the heater, its valves and its connections catches trouble before the floor is wet.
- Warranty coverage that holds Most manufacturer warranties expect documented regular maintenance. So does our Home Comfort Guarantee. Membership keeps both in force.
Savings vary by home, equipment age and usage. We are happy to walk through what membership would cover for your systems.
Care Club Questions
What exactly do I get for $9.99 a month?
Two annual HVAC tune-ups on your enrolled system, an annual whole-home plumbing safety inspection, no dispatch fees on any visit, 5% off repairs, priority scheduling, member-exclusive deals, and 24/7 emergency service at standard rates with no after-hours trip fees.
The monthly price covers one enrolled HVAC system at your address. If you have two systems, ask us about adding the second one when you sign up.
Is Care Club a repair plan or insurance?
No, and we would rather say so up front. Care Club is a maintenance plan. It covers the scheduled tune-ups and the plumbing inspection, waives dispatch fees, and takes 5% off repairs. It does not pay for repairs or replacements, and it is not a contract for insurance.
What it does is make the expensive repair less likely, because someone qualified is looking at your equipment twice a year, and less expensive when it happens.
Can I join if my AC or water heater is old?
Yes. On the first visit we will assess the equipment and tell you honestly what shape it is in, including if we think it is close to the end. That is worth knowing before you spend anything on it, and it lets you plan a replacement on your schedule rather than the equipment’s. Equipment does need to be safely accessible for our technician to service it.
What does the plumbing safety inspection look at?
The systems typically found in a single-family home: the water heater and its connections, the main and fixture shut-off valves, visible supply lines, faucets and toilets, and drains. We are looking for slow leaks, corrosion, failing valves and the early signs of trouble that Central Texas hard water and shifting clay soil tend to cause.
You get a written summary. If we find something, we quote it, honored for 72 hours, and you decide. More on what we check is on our plumbing inspection page.
What happens when I have an emergency at 2 a.m. as a member?
You call, and we come. Members get 24/7 emergency service at standard rates, with no after-hours trip fee and no dispatch fee, and you are scheduled ahead of non-members. The repair itself is 5% off.
Non-members get our 24/7 service and upfront pricing too. The difference is the waived fees, the discount and the place in line.
How does billing work, and can I cancel?
Membership is billed monthly at $9.99 on an annual term that renews unless you tell us otherwise. The full membership terms are provided when you join, and we are glad to go through them with you before you sign up. Ask your technician or call the office.
Ready to stop thinking about it?
Join by phone, online, or on your technician’s next visit.
$9.99 per month covers one enrolled HVAC system at the service address. Membership terms and conditions apply; ask us for the full terms before joining.
What Our Customers Say
Don't just take our word for it — hear from our satisfied customers
★★★★★
Our 18 year old HVAC system finally gave out this past week, so we reached out to Radiant to see what could be done. They sent a tech out named Bryan the same day, and he did a great job looking over the entire HVAC system. He was friendly and helpful in explaining everything that he saw, and our options moving forward. We decided to replace the entire system, so we met with Jacob (same day thankfully) to find the best HVAC system for our needs. Jacob was friendly, professional, and did a great job explaining the different options on offer. Radiant was able to set-up next day install, which was much appreciated, because the temps were still going to be cold in the coming days.
The install team consisted of Carlos and Pablo, who were very courteous and professional, and were kind enough to answer any questions I had regarding the install. They did a great job installing our new HVAC system, and were tidy which is always appreciated! Before they left, they explained everything that had been done, and showed me photos of the work.
Our entire experience from start to finish was great. I appreciate that they send photos of who is coming to your home too. Friendly, kind, professional team members, and good work all the way around. Thanks Radiant!
The install team consisted of Carlos and Pablo, who were very courteous and professional, and were kind enough to answer any questions I had regarding the install. They did a great job installing our new HVAC system, and were tidy which is always appreciated! Before they left, they explained everything that had been done, and showed me photos of the work.
Our entire experience from start to finish was great. I appreciate that they send photos of who is coming to your home too. Friendly, kind, professional team members, and good work all the way around. Thanks Radiant!
★★★★★
This is the first time I’ve used radiant my neighbor recommended them…. I called them today and they set me up an appointment on the same day. I was totally shocked at that and the service call was only $39!!…. Highly recommend them Danielle showed up and he was a great guy and he put up with all my wishy-washiness and I had to hurry him because I was heading to church and he got caught in a lot of traffic getting here he even would’ve installed the part that broke but I Didn’t have the time tonight….. He was patient with me and just told me to call the office first thing in the morning and get a service call set up…. Thank you so much Radiant!!….
With another cold front coming in tomorrow now I just hope they can get me scheduled for a separate call tomorrow but I have a feeling they will. They are such a great company!!😊😊
With another cold front coming in tomorrow now I just hope they can get me scheduled for a separate call tomorrow but I have a feeling they will. They are such a great company!!😊😊
★★★★★
I had Radiant Plumbing replace my tankless water heater, damaged in the Feb. 2021 snowmageddon storm with a new unit. The process was smooth and professional from start to finish. The plumber, James, was extremely knowledgeable and thoroughly explained my options to me. The cost and time to perform the installation were just as estimated. When he was done, James explained how to maintain the system, what service would be needed and how to perform it, and answered all of my engineering geek questions. It was a thoroughly positive experience. I have used several different plumbers in Austin over the past 15 yrs, but my search is over - I will not hesitate to call Radiant next time and would recommend them unreservedly.
8/9/23 Update: I have subsequently used Radiant for a toilet repair, faucet installation (Danny), and drain work (Ezekiel) and they have continued to impress with knowledgeable, friendly plumbers and quality work.
8/9/23 Update: I have subsequently used Radiant for a toilet repair, faucet installation (Danny), and drain work (Ezekiel) and they have continued to impress with knowledgeable, friendly plumbers and quality work.
