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San Antonio Tankless Water Heaters
A tankless water heater heats water only while a tap is open, so there is no tank to run dry and no forty gallons being kept hot at 3 a.m. For a full house in Stone Oak with two showers going and a dishwasher running, or a Converse home where a military family comes and goes on shift schedules, that is the appeal. The condition is the water. Edwards Aquifer supply is hard, and inside a tankless unit that hardness lands on a heat exchanger with narrow passages instead of the bottom of a big tank. Untreated, scale narrows those passages until the unit throws error codes, drops its flow and eventually fails early.
So a San Antonio tankless install is really two decisions. The first is the heater: gas or electric, indoor or outdoor, sized by how many fixtures run at once. The second is what protects it: a whole-home water softener, a scale-inhibitor cartridge, and an annual descaling flush through isolation valves we install for exactly that purpose. Skip the second decision and the first one gets expensive.
We also check what a tank never asked about: gas tankless units burn far more fuel per minute than the tank they replace, and the existing gas line from the CPS Energy meter is often too small. Venting, condensate and freeze protection for outdoor units get the same look. The mechanics of how tankless heaters work are on our tankless water heaters page.
When a Tankless Unit Needs Service
Most tankless complaints in San Antonio come back to scale, gas supply or an outdoor unit that got cold.
Often a flow, temperature or ignition fault. On units that have never been flushed, scale on the heat exchanger is the usual cause behind the code.
The cold-water sandwich. Normal in small doses; constant swings point to a flow sensor, a scaled exchanger or an undersized unit.
Narrowing passages inside the exchanger or a clogged inlet screen. Descaling usually restores it if it has not gone too long.
Not a fault. Tankless units start cold, and a long run in a big north-side house needs a recirculation setup.
The gas line is starving the burner. Common when a tankless was installed on the line meant for a 40-gallon tank.
Outdoor units rely on powered freeze protection. In February 2021 the power went out and the heat exchangers froze.
Tankless Services
Installation, conversion from a tank, descaling, repair and the recirculation that big houses need.
From Tank to Tankless
More planning than a tank swap, and worth doing once, properly.
How many fixtures run at once, what the gas meter and line can deliver, where the unit and vent will go, and whether the water is softened.
Unit, gas work, venting, isolation valves, scale protection and permit, in writing and honored for 72 hours. Financing if you want it.
Old tank out, new gas line if needed, unit mounted, vented and plumbed, then fired and checked at every fixture.
We show you the isolation valves and put the first annual descaling on the calendar. Care Club members get the reminder built in.
Save on the work your home needs most.
We will tell you what your gas line, venting and water can support before you spend a dollar.
Don't just take our word for it — hear from our satisfied customers
Maintenance Membership
Home maintenance for $9.99 a month.
Care Club members get two HVAC tune-ups and a plumbing safety inspection every year, priority scheduling, no dispatch fees — ever — and 5% off every repair.
Not strictly, but we will strongly recommend some form of scale protection, and the manufacturers agree. Edwards Aquifer water deposits minerals on the tankless heat exchanger every time it fires, and those passages are narrow. A whole-home softener is the most complete answer, because it protects every fixture and appliance in the house, not just the heater. A scale-inhibitor cartridge on the cold inlet is a smaller step that helps. Either way, the unit needs an annual descaling flush through isolation valves. A tankless heater installed here with no protection and no flushing is the one that shows up on our repair schedule a few years in.
Yes, and many are installed on an exterior wall here because it avoids venting through the roof and frees up the closet. The catch is winter. Outdoor tankless units protect themselves from freezing with small electric heaters inside the cabinet, and those only work while the unit has power. During the February 2021 storm, extended outages left outdoor units with no protection, and frozen heat exchangers followed. If you go outdoor, plan for it: know how to drain the unit, keep the freeze-protection circuit powered if you have backup power, and consider an indoor location if the wall in question faces north and takes the wind.
A short burst of cold in the middle is called a cold-water sandwich, and a little of it is normal. When someone shuts a tap off and reopens it a minute later, the hot water already in the pipe arrives first, then a slug of cold that entered while the burner was off, then fresh hot water. Constant swings are a different matter. In San Antonio the usual causes are a heat exchanger scaled to the point that the unit cannot hold temperature, a dirty inlet filter or flow sensor, or a unit that is undersized for the flow it is being asked to heat. A descaling flush and a flow test tell us which.
Often not without changes. A gas tank heater draws a modest amount of fuel over a long recovery cycle. A whole-house gas tankless unit burns several times that rate while it is running, because it has to heat water instantly. The half-inch line that fed the old tank may not deliver enough gas, especially when the furnace, range or a pool heater is running at the same time. The symptom is an ignition fault or a unit that cannot reach temperature under load. Before we quote, we look at the meter, the line size and the total load on it. If the line needs upsizing, that is part of the written price, not a surprise on install day.
It can be, but the case is different than it is for a large house. In a two-bath home the main benefits are space, longevity and not running out of hot water when guests visit. The energy savings are real but modest, because a smaller household was not keeping a huge tank hot. The upfront cost is higher than a tank replacement, and if the gas line needs upsizing, higher still. If your current tank is healthy, we will usually say keep it and add a softener. If the tank is at the end of its life anyway, tankless is worth pricing side by side with a new tank. Both quotes come in writing, and financing through Service Finance Company is available, subject to credit approval.