What Your Neighbors Say After We Leave

I had a great experience with everyone I dealt with at Radiant, especially Matthew K. who was my onsite plumber. It was time to replace our water heater, so I asked them to take a look at our setup and offer some estimates on replacement options. Due to the recent Texas snow storms, many local plumbing outfits were unavailable, or scheduling weeks or months out. That wasn't the case with Radiant, who had a one-week turnaround on a non-emergency call, which is pretty exceptional given the circumstances.

While he was here, he asked if we were having any other trouble, and I mentioned that we have pressure drops in the shower if someone flushes a toilet. He took a look at our pressure regulator valve and pointed out that the cheap model installed by our builder likely only has a ~3 year lifespan - ours had been in for 17!

He drafted several options for water heater replacement at various prices and took the time to clearly explain what we'd get or sacrifice with each. The PRV and mains shutoff replacements were presented as optional services that could be tacked on and performed in the same visit.

In the end we decided to replace both, and as part of that work he agreed to replace our narrow plastic tube housings with a bigger box which provides easier access. We also went with a midrange Rheem water heater with automatic shutoff in case of leaks.

Through every part of the process, Matthew was highly professional, friendly, on time, and happy to answer my questions. It seems Radiant takes good care of their employees as his enthusiasm for the job is apparent. All of the work was completed in about 6 hours, and everything was cleaned up before he left.

All in all I'm happy to have found such a quality outfit, and know Radiant is the only agency I'll need while I'm living in Austin. Kudos to Matt for raising the bar and offering exceptional service backed by genuine smiles.

The winter storm catastrophe is not lost on anyone in Texas and unfortunately, our school suffered large water damage. Our entire school was flooded with at least 6 inches of water, if not more. I was calling desperately around town for a plumbing company, and one of my calls was to Radiant Plumbing. I reached a compassionate message recorded by the owner acknowledging these tough times. I left them a voicemail. I did receive a call back from their operator (I wish I remembered her name. She was extremely polite). I explained to her that servicing my school would be similar to servicing 50 families, and until the plumbing is fixed we cannot even begin to contemplate next steps. The operator told me, given the circumstances and Austin still covered in snow, she couldn't make any promises but she will do her best to relay my message. Next day, I did receive a call back and they had someone ready to come and look at my school.
J.R. and Brenden promptly arrived and calmly assessed the school. Upon my approval they immediately got to work.
They found 14 leaks in our building. They took before and after pictures and gave me all the information I needed to ensure that I would be able to file my claim properly with the insurance company. They worked for two full days, including late at night, to get the water back in the building.
Yes, they are a plumbing company and they did their job. More importantly I want to acknowledge them for showing compassion, commitment and integrity to their company, I appreciate their quality of work and their service to me as their customer.
I highly recommend their services. Kudos to J.R. and Brenden! They made a great team 🙂

Tyler and the entire Radiant Plumbing team were a bright light in a dark world for us this week. After the devastating storms in Texas left us without heat, power and busted pipes, we were in a bad place. Especially after other service people had been extremely disappointing with their customer service, timeliness and communication.

Radiant started off on the right foot. They had a special message for all customers which explained the dire situation, record demand and asked for the patience of their customers. They understood they were going to disappoint people and they took ownership. A novel idea....

Then Holly, their dispatcher, kept me in the loop with updates and even coordinated support from an out-of-state agency to ensure we were seen in a timely manner. They contact me proactively and gave me the option to wait for be served by another company. They didn't ask for a referral fee or any margin. They did it because it was the best thing for their customers. They care about their customers..

Then, Tyler showed up and was a total pro. He got right to work, identified where the damage was, walked us through all the damage, performed test to ensure nothing else was leaking and recommended a partner of their who handles these situations. He even did the unit next door while he was here, so we didn't have to wait for another technician. We own a duplex so it was important that both units be checked, even though only one had visual signs of water damage.

I am a Radiant Plumbing customer for life. No matter what happens, I will wait extra time or pay extra money because they demonstrated they are worth it.

Like many Texans, this past week was a total nightmare for us. We lost both power and water Sunday evening (2-14-21) and by Wednesday morning our tankless water heater started pouring out water. I had previous services completed by Radiant and it was a top notch service. I immediately called Radiant and the customer service specialist was extremely kind and eager to help us, and even helped to provide some much needed comic relief after such (literally) dark, cold and uncertain days. I was able to schedule a virtual consult with Zak the following morning. Zak called right on time and was able to make a tentative diagnosis of our problem. Like many other Texans, we were looking at having to replace our tankless water heating unit. He quickly provided me all the information I needed in order to submit a claim with my insurance company and was more than happy to answer all my questions to make sure that I had full understanding of the situation and what it would take to remedy it. At the time, I was struggling to find food and alternate housing for us as we were going on 4 days without power and water. Zak made sure to follow up with me and was very understanding of all the craziness we were experiencing. We were lucky to get on the list and received our new unit yesterday. Zak was awesome, arrived on time, explained the system to us and what we needed to do in the future to prevent the same problems, cleaned up after himself and was always was kind, courteous and invested in our satisfaction and well-being. It was again such a great, positive experience working with Radiant. It is plumbers like Zak that make it such a great company with such high ratings, and I will definitely count on them to continue servicing our HVAC system and for any other future needs that are sure to arise. A million thanks to Zak and Radiant plumbing. Thank you so much!
Fernando, Trey, and Blade

Trevor + Radiant were just awesome! They managed to arrive a day earlier than expected after I went without water service for 6 days total, due to a pipe freeze + breaks that were a result of the Arctic Polar Vortex Storm in Austin this February 2021 (despite all my most valiant efforts to drop, wrap + protect them!) and also during the Covid-19 Pandemic, so not exactly ideal conditions!

Plumbers were in short supply due to both overwhelming demand and the effects of the storm., but I called Radiant (among many other plumber + home services) and thanks to a good friend’s referral. Not only were the operators in the office very patient and helpful at a very stressful time, they also reassured me when I asked a multitude of questions about my potential damage + claim. I also appreciated the fact they called + texted ahead repeatedly to let me know their exact ETA and updates to their schedules, and were also able to speak directly with me when most answering services were overwhelmed + not even taking messages!

When Trevor (my assigned service professional) got here on time and as scheduled, he was extremely patient and thorough. He checked all my faucets, toilets, foundation, walls, water meter and pressure and water lines. He found 3 total breaks in the same wall + repaired them in just less than one day, adding new pipe and insulation, which was missing in my 1984-built house. Trevor also kept me informed of the process every step of the way, was extremely communicative of what he needed, told me exactly what he was doing and why as he worked. He managed to do all this extremely quickly under the circumstances (as well as put up with my many interruptions and questions!) Finally, he was very reassuring re; the processing of my claim with USAA, as well as my invoicing + initial payment options.

In a very difficult and stressful time, I am deeply grateful to both Trevor and Radiant Plumbing! I will definitely use their services again for future maintenance needs and emergencies! Thank you Trevor and Radiant for all your hard work and help at this very difficult time. #HighlyRecommendRadiant!!!

I don’t know where to start with how pleased I was with radiant throughout this whole process. Our pipes froze and bursted due to the recent winter storm that hit Austin this Week. From calling and talking to their virtual technicians to having their amazing plumber Zach come and patiently work through fixing multiple pipes, they were kind, genuine, and empathic to my whole situation. In a time where we have been with out any help, radiant was there for us. I couldn’t be more thankful. From the bottom of my heart thank you. And Zach, they are soooo lucky to have you working for them. He made me comfortable throughout the whole process. Walked me through everything you were doing, explained the whys, showed me other ways to help prevent this from happening again. I could write so much more but you get the drift. If you need help with your pipes call radiant. They will take good care of you!

I have never had such professional and caring service from any company like I did from Radiant. My heater went out the day it snowed in Austin and I was able to get someone sent out the next day. Bryan came out and was friendly and helpful. He worked really hard to help diagnose the problem and find a solution for me I could afford. He went above and beyond on customer service and trying to work out a way to get my heat back on quickly. Zach was sent out to complete the repair. He was customer focused and completed the repair quickly. I have never had an experience with a company where every person I made contact with was so friendly and willing to find a solution to my issue, while understanding and taking into consideration my personal and financial circumstances. This is by far the best experience I have every had with any company I have ever used and I highly recommend them to anyone for plumbing or AC/Heater repair or service. This is a ROCK STAR company!!! I have never been so blessed and I can’t thank them enough for their kindness, generosity and customer-centered approach. Truly a one of a kind company!

Tyler from Radiant came out to address what we thought was a problem with the tankless water heater caused by a plumbing emergency a couple of days ago. We proceeded on that assumption & flushed/descaled the unit since it hadn't been serviced since we bought the house in 2017 & who knows how long before then. Lesson learned there! But thankfully, he realized the issue was still connected to the plumbing emergency that had only been temporarily resolved (at my request) in anticipation of replacing fixtures for aesthetic reasons. Basically, capping off a shower head & faucets that were the source of the original plumbing emergency. Tyler provided me with the most economical & expedient solution to take care of the shower, so it could be used in addition to resolving the lack of hot water issue it caused for the rest of the house. Thank you so much Tyler! And thank you, Radiant, for your support of Austin Pets Alive!

Second time I’ve used Radiant. I woke up to a 62 degree house after my furnace when out in the night. I called Radiant at 630, someone called back at about 715 and scheduled someone for that day at 2. The problem was solved by 3.

Every person I talked to (the after hours receptionist, the main line receptionist, the technician, and the technicians supervisor when I scheduled a heater unit upgrade) were polite, courteous, and clear. I barely ever get to interact with two people in a row who know how to do their jobs some days, it feels like, but every single person at Radiant knows exactly what to do. The tech provided me with the simple and cheap solution as well as options for fixing an underlying problem (which he did not hard sell at all, but I definitely got because he explained it clearly).

Radiant should literally be in business school and trade school textbooks on how to run a business correctly and retain customers. I’ll never even bother to price check or see if another company could maybe get someone out sooner—Radiant is the absolute best.

Had a new Tankless water heater that went out after 11 months, so I called Radiant. Their tech Jacob came out and did a full assessment of what was potentially the issue. He took the time to troubleshot the issue and clearly explained what he was able to identify and pointed out several serious issues with the previous plumbers install itself. The tech went above and beyond to fix the primary problem. He even cleaned up the trash and mess left by the previous plumber. Well, after a few weeks that tankless failed again. Jacob came back out quickly and shared that the initial install was inadequate and the tankless needed it's own gas line. We discussed options and pulled the trigger on replacing the unit and bringing the gas line to code. New system is awesome and the piece of mind is priceless. What a great experience. So glad I called a quality service. Thanks Radiant and Jacob!

James! What an esoteric and enjoyable plumbing experience. He trained on British plumbing, so you know he’s seen it all. A real master of the trade. He recommended features that snatS didn’t even say was necessary, and how they came in under their bid for more work I’ll never know, and if I did, that would cost ya.

As far as the company, who cares?

J/k they were super anal responsive, which is good with plumbing and AC needs. Called to confirm there wasn’t any plague here for all calls, and offered follow-up checks for my other equipmunk. Of course they had James in all the protective gear you’d expect 😉

Can’t recommend them highly enough. I will let on that I purchased my own heater for a fraction of what they offer for comparable stuff, and I don’t know sh1+ so you can do it. Hot water for days over here, come on by ladies.

Radiant to the rescue! My wife and I awoke to a leaking water heater. Water was flowing from the water heater and had dampened the floor of the interior of the house. We called Radiant at 7:20 am. They were able to provide an ASAP appointment and would check with their dispatch on an eta. Within a few minutes they called back and said they could have a tech on site in 30 minutes! Then they texted a confirmation that included a photo of Anthony W so we’d know who to expect. Anthony arrived on time, was very polite and got to work right away. The work performed was fantastic. He communicated everything to us and answered every question that we had. He cleaned up very well before leaving. I would definitely recommend Radiant and Anthony to any of my family, friends or coworkers. Thank you, Radiant, for the great customer service and professionalism.

My daughter was taking a shower upstairs, and ooooooh no, our downstairs toilet started overflowing, and I mean OVER. FLOWING. It was gross. This H2O was not clear. Fortunately we cleaned up the mess before our technician Austin came to the rescue. Very considerate and professional even when I told him he didn't have to put on his shoe covers. He worked thoroughly outside trying to use "The Anaconda" (that's my name for it, no one said this) to unclog our drain. What is it called when people use their arms to catch fish? That's what Austin did! He stuck his arm in our clean out and unclogged that drain with the tool that men used before modern tools. OUR HANDS! AAAAAAAAAAAAAH! He did a great job, put in a great word to upper management because he wanted to dig more into what the main issue could be. We truly appreciate his hard work and honesty. We have two children and had laundry to do, take showers and we were worried we would not be able to do so. Thank you Austin. Give that young man a raise.

I would highly recommend Radiant Plumbing. After our 17 year old system broke we bought a new AC unit from Radiant. All the people I dealt with were highly professional, explained everything well and were thorough in their inspection. They were very easy to contact, including a number customers can text with concerns or questions. They kept me well informed through the whole process. They even installed at no cost a portable AC to keep us cool before the installation. The installers, Arturo and Rene, were prompt; they arrived at the exact time we were told, and were very respectful of our home.
Radiant helped us quickly; the AC broke Thursday evening, we scheduled the repairman to come Friday, and Saturday they installed the new unit. I know it isn't always able to happen that fast but it was an extra bonus and relief to finally find an AC company that is actually available and answers the phone, unlike A US Air Conditioning, and is efficient and thorough with no high pressure salesmen, unlike ARS.
Thank you Radiant!

11/4/2020 - update
Had CJ out for the system check and he was very professional, informative, and respectful. He had some recommendations and was able to get us a replacement part for free even though we were just outside the 2yr warranty. It was a very unexpected blessing and I greatly appreciate him and the whole Radiant team.

Isaac at Radiant Plumbing did amazing work for us! We had initially scheduled to fix a couple of small things and to get bids on a couple of larger projects(install a recirculator on our tankless water hose, replace some hose bibs, and install a hose bib at a new location) He did all of these without a problem and did good looking, quality work. During the inspection for the Water Heater change(s) we discovered a small gas leak that's probably been around for a while in the house. He worked hard to find the leak(not an easy task with the pipes all enclosed in various walls) and had a heck of a time locating it. He was able to narrow down where the leak(s) were and we sat down and figured out the next steps. Due to some history in the house and some other factors we moved forward with replacing the gas lines in the affected area. This is not a cheap choice - but it wasn't out of range of what this should cost either. Isaac made sure we had a temporary water heater while the gas was offline and worked late several days, and even on a Saturday!, to get our house back in shape.

This was more expensive than we initially anticipated with our initial little projects. Radiant and Isaac gave us a lot of choices on how to move forward each step of the way. They were cognizant of our budget and worked with us. I didn't want to spend the extra money - but that's just how houses are sometimes. Especially with 'handy' previous owners. 🙂 I appreciate how hard Isaac worked for us. I was so impressed, we're talking with Radiant about some upcoming HVAC work!

Before I begin my review, I want to say that I am glad that my husband and I decided to get our home maintenance plan with Radiant. Our technician, Don Lee, was AWESOME. Very professional, asked if I was comfortable with him wearing his face mask in the home, and I had no problem with it. He came to check our furnace before the cold weather starts. My family and I can't thank him enough for coming to our home today. He turned the heater on, on noticed an awful smell, like something was burning. When he came to our home, he asked if we had natural gas or propane, I said propane. It turns out, the company that installed our new AC unit this summer, did not install the correct conversion for our propane furnace, it was the kit installed was for natural gas. I could not and still do not believe it. He pointed out that the Ac unit outside was not secured either. I am so thankful, that Don came to our home before the cold weather started. He saved our home and maybe even our lives. I have no doubt in my mind. Thank you Don Lee, you are the best. GET a home maintenance plan, it is worth it. God bless.

Amazing customer service! We had a leak in our ceiling, and had no idea what was causing it. We called Radiant after 8 PM on Thursday, and described what was going on, and asked for a plumber. They sent Jason Mckinley out to us as an emergency service on Friday afternoon. He diagnosed our issue within minutes as being HVAC, and called in a reinforcement! Tim Burleson arrived shortly thereafter, and was able to tell us what we needed to do next. First of all I have to say both technicians were a wealth of information. I feel absolutely confident they're on the job. Secondly, they were professional, but most importantly the nicest people we've ever had out to our house to do a repair. From the initial phone call to Radiant, and throughout the process, everyone went above and beyond to be the best providers of customer service it's been my pleasure to experience. They were recommended to us by our next door neighbor, and the best service call we've ever made. Thank you so much to all of you!

Our ac went out over labor day weekend. Surprisingly enough, a service tech was sent out on labor day, with no extra fees! Bryan, our tech was prompt, funny, followed all the covid 19 protocols, and was totally real about our issue. He looked at our unit with the bright eyed passion of a little boy looking at a t-rex skeleton in the a museum for the first time.... Because our ac apparently was of a bygone age about to go extinct. This company is top notch. They sent me texts with photos of all the people coming to my house, have realistic time tables, and pricing models. On top of all of that, as the work can't be done for another few days, Bryan went ABOVE AND BEYOND to bring us his own window ac unit from his house to keep our family cool until our central unit is fixed. That's going far beyond the call of duty, and he has our utmost thanks!

I've been dealing with EMS Home Services for the last 2 months to get my HVAC system repaired in the attic. After 2 months of dealing with EMS, my AC is finally blowing cold air in the house but the ductwork was done so poorly in the attic and I have air condition in my attic. Called them this morning. They wanted me to pay $150 to come out next week and repair the damage they caused. I happened to call Radiant this morning to see if they could provide recommendations on tape and coating that I could buy at The Home Depot to repair on my own. They told me that someone would call me today or tomorrow. Since this was a no-charge request I did not expect to hear from anyone(understandably) especially this time of the year when they are slammed. A Service Tech Javier Alcala just showed up at my door, the nicest guy you'll ever meet, dropped off the appropriate tape and coating. No charge. Provided guidance on how to use it. I highly recommend this company and Javier specifically. I'm still in shock. If you reach out to EMS head for the hills.

Jacob was great! Long story short, my grandmother’s water heater went out. We bought another one at Home Depot and signed up to have one of their contractors come out, give us a quote and install it for us. After some consideration, she wanted another quote, just to be sure. I called Radiant and the customer service was great! We set up a time and everything went smoothly. Jacob came out, did an assessment and was very upfront about what was going on with her plumbing as it is a very old house. It was a bit more expensive than the first quote, but my grandmother felt much more comfortable with Jacob and wanted him to install the new water heater. He was very professional and even explained all of the different ways we could go about the install, the price ranges and what he suggested for the best results. He got everything done that day and the finished product looks SO much better than it did before. I highly suggest using Radiant and Jacob!

I called Schmidt Mechanical to get a second opinion on duct work repairs and I'm glad I did. Jared came out and did am assessment on our house and offered several options to fix out issue with certain rooms being hotter than others. They were able to rework a few runs and seal all the others. We weren't completely satisfied at first but Schmidt sent a technician out and he was able to resolve our concerns. Again this was a second opinion and they saved us over $8,000 and completed work another company said couldn't be done. They definitely earned a customer for life and I was very impressed with their knowledge, professionalism, understanding, price and willingness to continue to come out until the job was done to 100% satisfaction. You don't often find companies like this so definitely refreshing when you do and to know they are not out to charge you for things you don't need.

We had a pipe attached to our water heater spring a leak. We ended up with water under our wood floor in the house. I called Radiant plumbing, after hearing the ads and seeing them at a neighbor's house. I had recently used another company in town for a different issue and was not happy with their sloppy work. From the moment I called Radiant, I was impressed. The woman that I spoke to on the phone was extremely polite. She took the information about my issue and let me know the next steps for being contacted with a service time. I was called soon after that a plumber was available. Trevor (plumber) contacted me by zoom and phone call and came out to the house. The work couldn't be started till the next day, due to needing to let stuff dry out. Trevor called me exactly at the time he had stated he would the next morning..I have NEVER had a plumber spend so much time making sure all my questions were answered. Trevor's work was extremely neat. You can tell he takes pride in what he does. He was such a joy to work with (which helps of course when spending alot of money). I will definitely use their plumbing services again and plan to call them the next time I need my heating/cooling system worked on.

Was looking to replace a blown water heater, contacted several plumbers for an “el cheapo” replacement. Was shocked at how pricing has increased ( lowest bid $2100). Not wanting to cut corners ( skip permit, unlicensed plumber, or do it myself) I contacted 3 companies to come out and give me a hard bid. Radiant’s night desk was very friendly and followed up last night after I spoke with Jacob, and received a few initial answers. Great Customer Service! A lost art, yet very important. We set up for this morning to check the space and start the bidding process. Jacob called from my driveway 15 min. Early, 45 minutes later called back with 8 options, including 2 Tankless water heater selections. Decided based on my interaction, over the phone, to go with Radiant and pulled the trigger on his recommendation. He’s not only the salesman, but when I got home at 3pm today, he’s the one in my 120* attic installing the unit. The most important impression for me......didn’t get the slick willie treatment, honestly believe that whichever option I chose would have been a good one, serviced by the right company. Thank you for your promptness, professionalism, sending a Quality “Hand” that is much more. You have earned my business! Oh, and a Big Atta Boy to Jacob 👍

Schmidt Mechanical Group as a whole is amazing, Receptionist, Dispatch, Senior Mechanic and of course the Owners.

I work from home now so having a working AC is pretty vital and every second it's not, seems like an eternity.

I have received quotes for quick fixes and for complete AC replacement in the past. I just knew this go around I was going to have to break down and purchase a new AC unit. The owner sent their Senior Mechanic, Troy, to assess the situation. I could not be more pleased with the service Troy provided. He was honest and thorough. I will need to replace my outside unit at some point but for now there is still some life left in my current, 20 year old unit. Troy replaced a few parts and before long, cold air was blowing. The Schmidt's could have easily taken advantage of me and my desperation and sold me a new AC unit but instead they were honest and gave me options.

I highly recommend Schmidt Mechanical! Ask for Troy! Honestly, everyone that works for The Schmidt's will take great care of you!

Forever your loyal customer!!