What Your Neighbors Say After We Leave

I live out of state and have renters in my house in Round Rock. I was referred to Radiant by another plumber who felt he wasn't qualified for the repair work we needed (appreciate his honesty and willingness to refer). Radiant wasn't able to send out a tech until Tuesday (from first contact on friday), so my tenants had to deal with the issues over the weekend, which was less than ideal. Once the tech, Matthew A., got to my house, everything went great. He was able to diagnose the issue. Next day came out to inspect the line and located the leak. Next day he was out fixing the leak in the morning--done by that afternoon. AWESOME.

The company AND Matthew were very respectful and kept both me and the tenant in the loop. They sent both of us text messages with Matthew's picture so we knew who would be arriving at the house. The receptionist(s) were very friendly and efficient during the multiple times I called.

I'm one of those people who laughs and jokes instead of cry. Matthew went right along with me and kept me at ease while dealing with the fact we were going to be over $4k in the hole (this is a crazy amount of money-but it's average for the slab leak repair/reroute/etc).

I'm also thankful Radiant offers a 2 year warranty should anything need to be repaired again.

I would definitely call Radiant again, and I would absolutely request Matthew A. to take care of my house and my tenants.

Thanks, Matthew!

I wasn't able to be present during the visit, but my sister/co owner of our home was there and BLOWN away by the extreme level of customer service shown by Radiant from start to finish! She ranted about how awesome it was that she got a call from Sofia and that Sofia gave her information about health screenings that the technicians go through each day...that she got a text WITH Daniel's picture and intro!!! We have had terrible experiences with 2 other HVAC companies in the area...so she was not expecting this high level of customer service. Daniel was able to assess the issues and fix it right on the spot without having to order a part or reschedule to come back! She called me and was so happy stating: "if everyone had this level of customer service our world would be a much better place". I also got a call from Daniel letting me know the findings. Awesome work, Radiant!!!

We couldn’t be more pleased (and relieved)! Today, Radiant Plumbing and Air Conditioning came to our home to inspect our furnace and air conditioners. My husband and I have been looking for an honest and reliable HVAC company ever since we moved to Austin 8 years ago. We tried two other companies. One company tried to upsell us on an entirely new system and the other company quite frankly did not seem to be that knowledgeable. Radiant met both my husband’s and my expectations and that is not an easy task. Their inspector, Rick, answered every question we had. He took the time to explain, in layman’s terms no less, exactly what our furnace and our air conditioners’ problems were and why they were occurring. He offered solutions to our furnace problem that no one else had ever suggested. He gave us quotes, reasonable quotes, for two different resolutions to our problems. Radiant Plumbing and Air Conditioning is now on our personal Service Provider spreadsheet. So so glad we found them!

My husband told me to call Radiant when he could not drain the hot water heater after 7 years of never knowing we had to drain and flush once a year. Oops. It was too corroded and sentiment would not come out of the drain valve. “Why Radiant,” I asked. He said he had a couple of interactions with Radiant workers while out of his delivery route, and they are good people.
We called on Saturday and got an appointment for Monday for a Drain & Flush service. I had to call a couple of times to get a arrival time. Maybe some communication issues with the dispatch at that time? We were told some time after 1pm. We didn’t get a text until 4pm Isaac was on his way with a photo of him. I liked having a photo so I know who’s coming to my door.
Isaac, our Radiant plumber, arrived with all of the protective gear for Covid germs. He was very polite and professional. He asked us several questions about how old the hot water heater is, how successful we were at draining out the sediment and what it looked like. Isaac tested the pressure in our outside faucet and spent some time with my husband and I to explain how hot water heaters wear down with corrosion of rubber and metal. We ended up making an informed decision to replace the hot water heater with a new, smart unit that was up-to-code with the latest requirements/features: 18 inches above the floor, pipes in the right positions for faster flow and less clog, and a pressure release tank on top, and a smart gauge interface that allows technicians know how the heating elements and such are working.
Isaac, second-generation plumber, did a great job installing out new hot water heater. He is also a good person and seems very happy working for Radiant.

We waited a couple weeks to post our review to ensure it was as accurate as possible and that everything worked as it should... and it absolutely did!
We were so pleased with their timeliness and excellent communication, then their service when they got here was excellent. They were thorough, professional, courteous, and mindful of safety. They also weren’t pushy, even when it was clear beyond a shadow of a doubt that we needed a whole new unit, they still allowed it to be our decision.
The crew that came out to do the installation was efficient, friendly, communicated the progress all throughout the day, and finished up by making sure all our questions were answered. Even the woman from the office made sure to keep in regular contact with us to give us updates on when the crews were scheduled and when they were on their way, as well as the one small delay we had.
Honestly, we couldn’t have asked for a better experience, free from the ‘pushy salesy’ nonsense we all dread when we’re faced with having to handle these big issues. I absolutely recommend Radiant!

This is my 2nd review for Radiant, and they were just as awesome this around as they were the last! We'd been having outdoor water pressure issues and had a big-name local company come out a year or so ago. They told us we had a big problem and gave us a quote that was WAY out of our budget, so we let the problem sit. After using Radiant to replace our HV/AC system this past March and being SO happy with their service, we decided to give them a try for the water pressure issue. Matt came out, took a look, and within minutes let us know that the problem wasn't nearly as big a deal as we'd been told before. He explained the real issue in language I could understand, gave me several options with no up-sell pressure, and got to work right then and there! Because the valves were old and corroded, the City valve broke. Matt took care of getting the City out to my house, oversaw what they were doing, and even came back 2 days later with bags of soil to repair the damage the City had done to my lawn...whaaa?!? Can't say enough good things about Radiant; they're the only company I'll be using from now on!!!
OLDER REVIEW
First I want to say our experience with each, and I do mean EACH, of the Radiant employees who came to our home was an exceptional blend of friendly professionalism and enthusiastic education that was remarkably genuine..
In the “no service" customer service culture surrounding us these days, these guys really stood out...really!
The process is complete, seamless, and thorough. I was educated (not pressured) and actually excited to spend money with THESE guys!!
What does that tell you?!
A plus, especially right now when many of us are staying home and you need to have this kind of work done, they were also very respectful of our carpet, furniture and work areas, minimizing messes and cleaning up completely.
Sooo . . . MAJOR kudos and shouts out to Cameron, Drew (hey!), Tim (hey!), Calvin, Jose, and Andry.
Great guys, great company, and let’s not forget all the advertising… don’t let the light hearted nature fool you or put you off in anyway. These guys are SERIOUS about their business and their reputation. Let them prove it to you, we’re glad we did!
Staying in AND staying cool in south Austin!!😎

I just left a long review on Facebook and I am afraid that I cannot capture my full gratitude to Sean for his wonderful work, customer service( and being just a cool guy to learn from and talk with). At no time I felt I was upsold. Yes, their services are expensive and it’s gonna take me a while to pay this off but what I realize is that it comes with a guarantee and I feel like I could call them if I have another issue and they will come out and fix it. And, Shawn discovered that there was another problem with my meter on the city side. We called the city and a really great guy Primo came out and Sean and Primo work together to make sure there were no more leaks. I also want to highlight Sandy‘s wonderful customer service on the phone. She took my call on a Thursday night answered all my questions helped me talk through my options and then scheduled Sean first thing in the morning on Friday. I accidentally butt dialed her while Sean was working and she called me to make sure everything was OK. Both of these staff are great models for other staff members when it comes to quality customer service I appreciate you all thank you. Jenny M

Rick F from Radiant came out on a day that was not particularly enjoyable for us as our AC unit suddenly stopped working the night before. Upon meeting Rick, my worries suddenly disappeared. Finally, someone was here to do something about this huge piece of metal not cooling our house the way it should or even turning on! Rick was super thorough in investigating what was going on with the unit and finding the culprit(s) to its sudden demise. Even though he wasn’t able to fix it (it was DEAD DEAD) he got someone on the line who was able to send Cory S out within the hour to give us prices on a new unit, sign the contract and drop off a much needed (and appreciated) window unit to help keep us cool while waiting for installation. Today Phillip and Michael are here installing the new unit and they have also been top notch! Rick, Cory, Phillip, and Michael were all professional, honest, and so friendly. We used Radiant for our all too recent water heater purchase and install (#olderhomerepairs) so we were aware that it’s a great company with great employees but it was nice to see that these qualities are truly valued and extend to all aspects/departments of the company. Everyone that has been in the house inspecting, estimating, and today installing the new unit (YAY, soon it will be cool in the house again!) has been wonderful, responsive to questions, and a joy to work with. We are truly thankful to have found your company!

My water heater unexpectedly went out one morning and after calling the manufacturer to get it replaced under warranty, and a couple of other companies that wouldn’t schedule my repair for a week +, I called Radiant and was pleasantly surprised that they were able to schedule my service for the same day.

The technician arrived after just a couple hours and was incredibly professional while explaining my situation (leaking water heater) and clearly laying out my options for a replacement.

My replacement water heater arrived on a second truck shortly after the busted heater was removed and installed in less than an hour. The whole time the technician talked through what he was doing (with me and my intrigued 7 yo), which was a plus! After completing the installation the technician clearly explained what to do to flush the air out of our water lines and how to drain the water heater for future preventative maintenance.

I definitely recommend using Radiant for you water heater needs, and quite frankly given the pleasant experience, any of the other services they provide.

Great experience! I wasn't sure if my water softener needed maintenance. I spoke with a manager about my situation and agreed that it would be best to have someone take a visual to examine the situation. The person who showed up was very professional (wore the booties and face mask), tested my water, and knew about the softener and plumbing. He advised that my softener is fine and offered info on newer models and educated me on what they do if I decided to upgrade. No pressure at all. Again, the people who I spoke with were pleasant, professional and knowledgeable. I'm pleased with my experience and will call on them again when needed because they have very good people skills (extremely important to me).

Update: we purchased a new water softener. Jason came out again to install. He was very pleasant, professional, knowledgeable, and kind. We are pleased with the new water softener.

Had 3 different systems installed by them approx. 3 years ago for a total of approx $20k. I was quite happy with the install until the year later when they came for a maintenance call and started finding deficiencies in their own install. they wanted extra money to address those deficiencies. Now I am in the process of selling my home and an inspector has found a few items that need to be addressed and they will not even look at the report unless I schedule a $139.00 service call. Very poor customer service.. This company does not stand by their work and would not recommend.

I am revising my review of this business from 1 to 5 stars. After my original review I was contacted by the company's service manager and he made sure that I was taken care off. I had a team of 3 technicians coming to my house to double check the system and make the necessary adjustments. I was very satisfied by their attention to details and professionalism.

We have a 20 yr old house; Our 11-yr old Trane A/C went out during record Texas heat; I called on a Sunday and was able to set an appt in a couple of days with a service technician, Chris Morgan, who was excellent and diagnosed our problems complete with pictures so we didn't have to go into the hot attic; the admin staff (Holly, etc) were excellent followup and communication folks; Joseph Lodzinski (system specialist) spend 2 hours with us explaining A-Z how A/Cs work and the choices we have; it is going to be a major job but he secured an install in just a few days; Joe filmed a video of the attic, units, routes, everything for the installers; everyone wore masks (Covid) and footwear, drove company vehicles and dressed / acted nicely; I love the idea of the Maintenance Plan as poor maintenance was a big part of the problems; I feel very comfortable with my buying decision, the team members and the company behind them;

Let me start off my stating we are new home owners and have found our go to plumber aka Tyler! Not only was he so easy to get along with, he was thorough in making sure we understood the lingo and importance of some of the upgrades for our 50 year old house. Our work being done to me seemed like an all day project and he tackled it all within less than 2 hours. Leaking that has cost us a bill to cry over is fixed as well as their work being protected for 2 years! After inspecting the work with him, I am confident in what fixes were applied and can sleep better at night knowing we are in good hands and are saving money! Tyler's personalized plans of action for the house let's me know that future projects are very within budget and are matching our visions for our new home. Very pleased and stoked about our experience.

A tree in our yard was hit by lightning this week and the strike nailed our water and cable lines. We lost hot water (among other issues). We called Radiant to fix our blown-out tankless water heater- they were friendly and professional on the phone and scheduled us for the same day. Our plumber- Andrew J- arrived on time, was professional, friendly, knowledgeable and honest- and, because we are on COVID lockdown, arrived w a mask and distancing throughout every interaction. Andrew quickly figured out our issue and resolved it completely in a day (despite it being complicated by electrical issues as well). Andrew went over and above to help resolve our issues. He and Radiant (staff and managers) were 'right there' throughout, keeping us abreast w calls, etc. We are happy to recommend this reliable, professional, honest, friendly and comprehensive plumbing and air conditioning service company in Austin/West Lake Hills~

Isaac was amazing, as was their customer service department. Naturally, my water heater had to bust amidst COVID19. Couldnt have possibly been 5 months earlier, or later. Had to be now. Radiant was ready for it. They screened our household over the phone, and when Isaac arrived at my door he was a safe distance from my door and outfitted with gloves and a mask and eye protection - safer for him and safer for us.

They worked with us, providing a solid deal for the quality of their product and workmanship. Isaac was incredibly knowledgable and professional and we feel so lucky that he was sent to our home to help us. I really feel the company is trying to do the right thing - pay and protect their workers, give customers the best price and not turn a massive profit just because they could. No - you wont get a bottom of the barrel price - but you will get a fair one, flexibility on payments terms, quality work, someone who respects social distancing and the current situation, a 2 year warranty on their work, and you will support a company who is taking care of its workers. Business ethics is huge for me, and so is quality workmanship. Go with Reliant, I'm so grateful that I did.

Team Radiant really impressed us with their level of customer service when we recently sourced them for a new AC system. We had to act fast because we didn't want to be stuck with a broken, outdated system in the midst of this pandemic. Our quick decision did not disappoint, and their guys were ready and available the following morning. Install time was about 8 hours. There was a very small section of drywall that needed touch up/ repair due to an unforeseen install issue, but Radiant has their own guys that can handle this and do a professional job. They were very clean and conscious to keep their PPE on at all times while entering our home.

Proper Customer Service was true across their team...

Service Techs - Darin Gibas & Cameron Parker (both were very knowledgeable)

Install Techs – Arturo & Rene (super friendly, knowledgeable, and efficient)

Drywall Repair Tech – Josh Fiechtner (we were super impressed with Josh because he took the time to make sure the touch up work was perfect. After realizing we no longer had the same paint, he coordinated an exact color match with the paint shop and came back to finish the wall perfectly).

Update, Spring 2020: Had a leaky kitchen faucet that Preston came out to take a look at. After talking through our options and going above and beyond by checking out some other things we were worried about around the house he sent us some estimate options to take a look at and think on. We worked with Preston to install a new faucet and garbage disposal and couldn’t be happier with the quality of work and outcome! It looks great and works great! Will definitely be calling Radiant again if anything comes up!

Fall 2019: Had our laundry room flood in the middle of the afternoon on a Saturday and Angela worked with us to quickly get someone out to see us and squeeze us in the schedule. Gus was available and came out and did a great and careful job, he gave us fair warning on a couple of other older parts that we have which we really appreciate. The quick and quality work was greatly appreciated!!

I've been with Radiant for 2 years. 1 new tankless water heater, numerous maintenance calls and diagnostics. A new AC system coming soon. Still love em!
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I had Drew come out for some maintenance on my units. This guy is great just like all the other techs i've worked with. Drew didn't mind me asking questions and made sure that my units were working as best as possible while also giving me the facts back up by data he had. That's just the work though, I want to emphasize how great he was to work with. Keep up the great work Joe and team!

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I had Joe out a week later to run diagnostics on my systems. Again, can't say enough about how professional and personable Radiant's techs are. Having Joe here was like having a long time friend over for dinner. He answered all the questions I had, gave great recommendations on next steps and was great to hang with. I want to point out that he could of recommended a more expensive option but didn't because it wasn't the right fit for us. All of these guys are great, honest and profession folks. I will never work with anyone else.

The technician that came to my home was Trevor and I think he did a great job. I thought that price for a new water heater was a little steep so I needed a day to think on it. I had called requesting Trevor the next day and the company told me that he could be out the house the following morning- which I thought was really quick. Trevor was very professional and knew a lot about his job which made me feel more at ease with the whole installation. It took just a little over an hour to complete everything and he took his time explaining everything that he did to fix the problem. I would recommend him to anyone that is looking for a quality technician that not only knows how to do their job well, but takes their time to explain to you what’s wrong and what the steps are to fix the problem. Thanks Trevor!

Radiant Plumbing really helped us in a pinch. We had a gas furnace become inoperable and quite dangerous because of a coroded heat exchange.
The problem was identified Thursday night by TX Gas services. Radiant had a technician there by Friday morning. Eric was very informative and told us a specialist would be here shortly to have a further discussion about our options.
Woody showed up immediately after Eric had left and was a pleasure to talk with despite the grim reality of having to replace a condenser, furnace and coil. (17 year old system).
Woody helped us understand exactly what was happening and how to make sure we would not have this same problem for long time. We agreed to the products to be installed and Woody arranged for their best technicians, Rene and Arturo, to be there the following morning at 8am, on Saturday, to replace the whole system. This was a HUGE relief as there is a newborn baby in the house and we need heat!
Arturo and Rene showed up Saturday morning and just went to work. 4 hours later, the entire install was finished and my house was a womderful 70 degrees. Arturo and Rene were great, and their craftmanship is very high level! I was very, very impressed with the work done. Overall, fantastic experience with Radiant.
Also, I appreciated their coordinator, Taylor, keeping us constantly in the loop of what to expect and when!

Jake was the technician that showed up for our free hot water heater safety check. It was a quality check of the hot water heater safety and operation, as well as a look at the whole house plumping. During his inspection he was great at explaining the different features of the water heater and what he could do to address some of my concerns with the current operation of the unit. He put together a list of options for me in his estimate and made sure he addressed all my intentions of the visit and questions. He was very professional and I am happy with this initial visit. Plan to review the options with hubby (no pressure to make any decisions today) and will be getting back to them soon. I would certainly recommend this visit for anyone that feels their water heater / plumping could benefit from some TLC.

I came home a little past midnight and went to bed. Wife gets home at 2am to water pouring from the ceiling vent and standing water in our living room and kitchen. We had a plumber (from the builder of the home) come out to inspect bc we are still under warranty. They found no issues at the time. Knowing there were other things that could have lead to water build up/drain issue, I called Radiant to send someone out for a second opinion. I requested a plumber and HAVC tech to cover both potential areas of possible system failures. Micheal (Plumber) arrived first and Rick (HVAC) showed up a few minutes later and they got to work right away.

Both spent about 45-60 minutes just doing basic inspections and tests. Tom stopped by, a region/area manager, as well due to the oddness of the service call.

As the HVAC tech (Rick) was wrapping up, the plumber (Micheal) was flood testing the house, something the home builders plumber did not do. Within 60 seconds I could hear water running and then it started pouring from the ceiling again.

The root cause is still undetermined but we now know where the leak had happened. Radiant is sending out a couple more techs tomorrow to run a camera through to check for clogged and cracked/split pipes as well as a drain tech, in the event there is a clog.

Good news, it’s not the HVAC. Bad news, I have to replace my ceiling due to plumbing leak that was found by the Radiant plumber, not the one dispatched by the builder. All in all, very pleased with today’s visit.

I’m happy that Micheal was able to find the area of the leak so that I can begin to narrow down the process of finding root cause and then followed by repair options.

Rick even went through preventative maintenance and other options to ensure proper operation in the future. I declined at the time but will reach out in the future. Highly recommend to anyone.