What Your Neighbors Say After We Leave

A dying air conditioning system in August in Austin is every homeowners worst fear. We have been in our home 17 years and knew the system needed updating. After considering all options we chose Radiant to replace the system, working with Woody we chose a system that would fill our needs and meet our budget. Jessica got us scheduled and coordinated our install. The install men Jacob and Uriel were right on time and worked through a long hot day in a cramped attic space to get the system replaced and up and running in one day. They were dedicated and courteous keeping us informed and answered all our questions. The duct repair and sealing crew of Jose and Arturo very professional also explained the procedure and products used. They were neat and efficient throughout the process right down to cleaning up before they left. A huge Thank You to both teams! In closing I must say we are now more comfortable than we have ever been in this house and I would recommend Radiant to anyone considering system repair or replacement.

Fives Stars only because there aren't any more stars to give! This is s story of above and beyond the call. I've never had a service company treat us so well as Radiant and JR Hernandez have this week. Nothing tells the story of ethical business as this. The home owner from whom we purchased this home recently had them put in the "least cost" solution prior to listing. After we closed and moved in we discovered that it took up to three or four minutes to get hot water to the kitchen sink. This meant that the dishwasher and laundry never got hot water not to mention the inconvenience of waiting to take a shower or wash up. After putting in a claim with the home warranty and getting a second opinion I learned that Radiant had done the install. JR Hernandez came out within a day and diagnosed the problem. He put a call in to his boss and they made what is not the most profitable but the most ethical decision. They gave me a great solution on installing the right system and today, voila' hot water flowing promptly to every faucet. Thank you JR and thank you Radiant Plumbing and Air Conditioning. You are our plumbers. We appreciate the ten star service. Doing the right thing is always the right thing to do.

This is our second time working with Radiant for our air conditioning. I requested someone to come check out what appeared to be a leak, as water was dripping from somewhere under the unit inside.

Joe came to troubleshoot and found multiple leaks. He gave us our repair options, and it turned out that based on costs and the age of our unit, we decided to just have the whole thing replaced.

Two gentlemen came the next day to measure all the things they measure to determine the right size unit, then Woody came that morning to help me decide on options. The only openings on their schedule were over a week later, or the next day. Overnight temperatures are already in the upper 70s with high humidity, so Woody helped me get everything set to have the new unit installed the next day.

Rene and Arturo came the next day to install everything and were polite, friendly, and thorough. They told me what they were doing and why, they warned me when they tested things that set off the smoke detector, and they cleaned up after themselves better than some houseguests do!

Vic came a couple of days later to make sure everything was completed to code.

Jessyca kept me informed on what was happening with the schedule and even filed the rebate information with my utility company without me asking her to.

Every interaction we've had with Radiant has been incredibly positive. It would be cheaper to just buy the staff dinner for a year, but we're very happy with our comfortably cooled home. 🙂

With a 2-year labor warranty, when we get ready to sell our home, we can tell potential buyers the heating and cooling system is all set to go.

Thanks, Radiant!

If you’re like me, you probably read the reviews for certain products or services you’re purchasing. That’s I how came to have Schmidt Mechanical Group install a brand new HVAC in our home. We had been informed by our home warranty company that Schmidt had been assigned to service our unit. We, however, after having several reps servicethe unit in the previous two years, decided to upgrade. Right before we contacted Schmidt to cancel the service call, my wife asked that I look at their website and see what others were saying about them. I was surprised when I learned that out of a 5.0 overall rating, Schmidt Mechanical Group was rated at 4.9. That led me to start reading the reviews. Most of them were rated 5.0. Wow!!! I was hooked. I contacted Schmidt Mechanical Group and was informed that a sales rep would be in contact me. Sure enough, within an hour, I was contacted by Jerod. He informed me that he would be able to meet with me the very next day! During our 1st meeting, Jerod informed that the system could be installed the very next day. We had previously been informed by Lowes and th that their contractors couldn’t install the unit for another week. What??? No A/C for a week. This happened during that little hot spell we had earlier in May 2017. So you can imagine how thrilled we were when in fact, just like Jerod stated, the boys came in the next day and hooked us up with a new system. I am rating this Group a 5.0 due to their keeping their commitment and overall professionalism. Being retired military, I was impressed that they sent out a Supervisor on the day of installment to check on the work being done. Reminded me of how The Chiefs would perform back in the days. Same Supervisor came back out the next day after being informed by Mr. Jerod (the Sales Pro), that he felt the unit was not calibrated to its full capacity. The Supervisor made some changes, and we have been totally in the “Cool” ever since. Great Job Schmidt MG. Bravo Zulu. Mr. Garza. (Sorry for late review.)

Review update:

I have continued using Radiant Plumbing at my new home and moreover JR, at this time he knows the ins and outs of the house and while I can't fix everything all at once, he is very understanding that things must be done in stages. JR recently came out with Andreas and they both made sure to go above and beyond the call of duty with some stopped up pipes that weren't part of the original plan, I truly appreciate the gesture and thank y'all for your continued service to excellence!

JR at Radiant Plumbing is awesome, he has always taken care of all of my plumbing needs and I can really appreciate the attention to detail he puts in to all of his work. He always makes sure to keep me informed during the entire process, writes up an options sheet, and gets the job done quickly and efficiently.

In my latest emergency, I had various issues come up over the series of days. JR came out for every call, fixed all problems and alerted me to any future problems that may/may not arise given my decisions. I would most definitely recommend him to any one and can appreciate good customer service when I see it.

This was my first experience with Radiant Plumbing and I must say it FAR surpassed all of my expectations. Our hot water heater had broken down and everyone had cold showers that morning... not a happy family. I had heard the ads for Radiant on KLBJ and thought I would give them a try. Jake Schmidt arrived promptly, the same day mind you, when they said he would be here. He introduced himself then listened... something most service people don't do. Next he diagnosed the issue and gave us several choices to choose from. We picked the choice that was right for us and then he began working. He got everything done that he could get done the first night and then was back at our home at 8 am on the dot, just as promised, to finish the work. Jake did an amazing job. Asked us our opinions along the way to ensure that everything he did was the way we wanted it. The job was completed on time and at a fair price and the workmanship was second-to-none. If I could hire Jake as my own personal plumber I would! I will be calling Radiant only from now on for any and all of my plumbing and HVAC needs. It's nice to know that there are still companies out there that value the customer more than the dollar. Thanks again! Jeff Shields, Austin, Texas

After calling around to several plumbing companies to get information on repairing a slab leak, we decided to go with Radiant Plumbing based on their knowledgable staff and technology. JR was our plumbing specialist and he did an amazing job. On the initial visit he walked us through how he would locate the leak. He provided an estimate and returned a couple of days later to locate the leak. After some unexpected bumps in the road, he was able to locate the leaking line using his tools and provided an estimate to re-route the leaking line through he attic. The next day he returned and completed the repair. JR was very professional & knowledgable on all 3 visits. He walked us through exactly what he was doing & didn't mind us following along & sharing his knowledge. He was very upfront, personable, took his time, and seemed to really love his job. The price to locate the leak was inline with what we had been quoted over the phone by other companies.

I began to experience problems with my AC, the same day I called, a technician was sent to my house. I received exceptional service from Johnny. He explained everything he was doing to the unit and gave me some tips on how to keep my system running at an optimal level. He did warn me that my system was old and that I should be prepared, which I thought this was it, but Johnny was able to find the problem and get my system back up and running. I did contact Jon Wayne before Schimdt Mechanical and they would make it the same day if I paid full price for a diagnostic check or if I wanted to use the Angie's list coupon, they could only come a day later. It was disappointing that a company would operate in this manner. I recommend Schmidt Mechanical Group to anyone who wants professionalism, honesty, and is looking for ethical business practices. Diana G.

Radiant Plumbing team - JR Hernandez and Joey are AWESOME! We had a leaking hot water heater that was in our attic and we were interested in replacing with a gas tankless water heater. JR and Joey walked us through the advantages of the Rinnai gas tankless water heater and also provided us with the option of the traditional tank water heater. We selected the Rinnai gas tankless water heater. This all happened on a rainy day - and to insure that we had no challenges later with vent leakage in the roof, we all agreed to wait a couple of days for sunshine for the install. But, instead of leaving me with a leaking water heater they remove the bad, leaking water heater, provided me with a temporary tank water heater and we're set to install the Rinnai gas tankless water heater in a couple of days. That's what I call SERVICE!

I am an HVAC and Plumbing industry professional, on the commercial side. I called Radiant to replace an old gas water heater as soon as they could come out. They fit me in on the day after my call and called 30 minutes ahead of arrival, just as promised. JR Hernandez and Joey were prompt, polite and introduced themselves and JR handed me his card before we discussed any business. These two arrived in a clean service truck and were equally as clean in their personal appearance. That says a lot about the company and the image they portray.

We discussed my situation and JR laid out all the options clearly and concisely. I already knew what I wanted but I wanted to see that they knew what they were selling. JR knows what he is talking about. After settling up on what I wanted, they got to work.

The install in the attic of my house was done neatly and with great care taken to protect the floors and carpets. They had all the tools and supplies needed to get the job done on their neatly stocked truck. These guys were in and out in just under 3 hours. No waiting around for them to go to a supply house to get materials. I know what I am looking at in this type of work, and let me say this is top notch workmanship. I am very happy with the work and will definitely recommend Radiant to my friends and family.

Good work JR and Joey! Radiant, take care of these two they are great assets and fine ambassadors of your company.

Our experience with Radiant Plumbing was fantastic! I had a good feeling about the company from the ads I had heard and the conversation I had with the representative on the phone. I was little put off about the service fee, but other companies had a higher fee!

When Chad showed up, we hit it off right away. He offered to put on little booties, and I told him it was not necessary.. we have two boys, the rug had seen worse! 🙂 I let him up into the attic and followed him up. He took just one look and gasped and told me that we immediately had problems.

Chad talked us through this predicament we had gotten ourselves into. He immediately showed us the problems, and recommended that we shut them down, and drain the one worst off. Apparently the inner vessel had broken, and the water had corroded the metal tank and it was leaking. He stuck around to help us do that and probably saved our attic and our home from significant water damage. I knew one was having problems, as the pilot light kept going out, I had no idea it was that bad.

We talked downstairs and compared prices online and decided it was best to have a professional like Chad do the work. He kept us in the loop the entire time, arriving on time, and working for 7 straight hours until the job was done right. He replaced both water heaters and added features and capabilities that we left off by the original home builder that brought our new heaters within operating and city specifications.

Chad even installed a natural gas adapter bib and quick-disconnect on the outside of the home. When I ran into problems using it, I called him and he was very helpful in trying to get me going. He even called back to ensure everything was going well!

Thank you!

I had a leaky faucet and wanted to install an instant hot device on my water heaters. I also had a drain clog so that every time I took a shower the water backed up. JR showed up and helped me pick out a Mac-Daddy new faucet from his truck inventory. This was a lot more convenient than having to run to Home Depot and he had a good selection. He got that installed quickly and then recommended I not install the instant hot device based on the age of my water heaters and potential issues it could cause. He also fixed the clog in the drain and re-adjusted the old knobs on the sink so they faced the right way. JR is extremely professional and very personable. He'll tell you what you need and what you don't need. He completes his work quickly and has a great sense of humor. While the other Radiant team members have been really good, JR's the only Radiant guy I call.

Our toilet developed a problem to the point where we had to call after-hours support and we chose Radiant based on their good reviews. Well, they arrived quickly and then charged $781.55 to lift the toilet, snake out the pipe, and then reset the toilet. They worked about 60 minutes.

The next day, the toilet began leaking again...not because of any clog...Radiant had fixed that problem. It was because of the way they re-set the toilet! When called, they came out and did a quick attempt at re-set and then claimed the whole problem to be unrelated and not their fault at all! The toilet was okay before their $781.55 charge (minus the clog), then they re-set and refused to take any ownership.

At this point, I ranked Radiant the worst service in Austin...but the following day, magic happened. I explained to one of their managers, Jeff, what had happened. He listened, agreed that was bad service, then he sent out someone to truly fix the problem, AND provided a bill credit of $200.

Radiant got off to a shaky start, but ultimately handled the situation like a great company; thanks Radiant!

Reviews are sort of funny if you give them too high of a mark you think "hmmm wonder what he got free?". Well that is not the case with these folks. I purchased their yearly maintenance package, following a horrible experience from DUNN AC (blacklist him), and they came to my rescue and turned my horrible experience into a really pleasant one. And for them to come back after someone had completely botched the previous job and simply jumped in to fix my heat pump, which was destroyed, I can't thank them enough. This is my first post on this site so sorry if it is long, but I have been with these folks almost a year and have had better experience than all the rest put together. They know me by first name and as usual these folks go above and beyond the call of normal duty. I can't say enough about these folks and the promptness, kindness, professionalism of their staff (from dispatch to site professional). What a great team. Rusty just finished re-locating my thermostat and completed my summer tune up. With older systems there is always the 'inheritance' issue with systems and Rusty inherited a challenge for sure. Not sure what the 'other' guy had done before, but Rusty took a deep breath and attacked it head on...Keith is the 'boss man' and he is always willing to take your calls and re-assure you that what we customers may seem as a huge issue is actually not all that bad. I haven't gone wrong with these folks and I doubt you would either. With so many AC companies why not give them a try?

We (I & my wife) have hired this company to replace our old A/C system with a new Heating & Air Conditioning System, and we are very pleased and satisfied with all related jobs done by this company. Shawn Pickens, replacement specialist, was the total professional, very knowledgeable and educated on the product he represent. He was very personable, answered all our questions before and after installation. He took his time in making sure everything was perfect, called next couple days to check how is new unit is working, and if we have any new questions. He definitely is a great asset to this company. All support people were very friendly, respectful, neat, wore shoe covering everywhere they went. They were experienced, very well trained, and we were impressed with their punctuality and hard work. And they did an excellent job! Cleanup was great too. We would absolutely recommend this company to all our friends and to anyone. Great Job , good People, Reliable Company! Thanks Guys!!!

Called Schmidt for their cooling checkup with a coupon. Called on Monday, Rusty Cain was here on tuesday afternoon. The time frame was 3:00pm-5:00pm and he was here by 3:30. Did a good inspection of our system and basically found the same issues I assumed he would find. We sat down and talked with Rusty about new systems to fit our needs, and he gave us multiple options to consider without pushing any particular system. I had a number in my head for what I figured we would end up paying and they were just under that. We scheduled an appt for Thursday morning at 8:00am to install our new system and Rusty and Gilbert were at our house by 7:45 to begin the installation. All of the crew wore shoe covers every time they entered our house, they laid plastic on the carpet and were quick and efficient with the installation. The new heat pump system they installed as well as the changes they made to the draining system were really top notch. They installed a great touch screen thermostat that was very easy to program. It makes our old system look like a ceiling fan. The company owner Keith even stopped by just to introduce himself. We are not a high spending customer by any means but we sure felt like it with this service. If you have air conditioning needs, I wouldnt hesitate to recommend Rusty, Gilbert and Keith from Schmidt.

If you are fortunate enough to get Woody as you plumbing repair person, glory to ALLAH! He is courteous, respectful of property and people, takes shoes off in carpeted areas, efficient, and conversant. He really knows plumbing and loves his family, his work, his motorcycle, and Austin! I was very pleased with his service, though felt bad that he had to charge such high unit prices for the scope of services. My issue was to retrofit two commodes with new mechanisms, it took him less than an hour, and the total was over $300. It is a shame that his management puts him under the gun to charge high prices and sell more work, as it tainted my ability to trust him. But if not for that factor I would certainly call him back for more work. Also he has promised me a written bid for more work and we will see if that shows up. My wife later reminded me that she had heard over the radio that Radiant Plumbing had advertised free repairs to repair leaky commodes across Austin, but I was not expecting that generous of a service today. I wish Woody all the best and know he will do well for other customers as well. Bob

I have I have been gazing into the screen for quite some time now trying to figure out how to do this company the justice they deserve. I can't say enough good things about them.

So lets start from the beginning. I dislike plumbers, electricians, drywall repairmen- you name it and I have had a miserable experience with them- until I found radiant. They came to my condo to help me with a water heater problem, called 30 minuets before they arrived, were courteous and sensitive to my budget as well as worries about work being done on the condo. I have neighbors above below and to the sides that could be affected by my mistakes so shoddy plumbing has scared me in the past, as well as caused costly insurance claims. In a timely fashion they gave me a quote, reassured me all would be well, and set up a time to get the work done. I felt so relieved, I wanted to hug the guy ( but didn't.) The work was done, they did an amazing job- the technician spent quite a few hours here, and did it right, cleaned up after himself, even wore little booties like they wear in hospitals over his boots as to not dirty my floors.

Allot is said about a company by the way they represent themselves and uphold that throughout their employees. Radiant set a new standard for me. I hope you are one to take reviews seriously, if so - use them, you'll be in love too.

I had a 16 year old water heater that was still running but beginning to clink and clunk and sending out "replace me" messages. Unfortunately it was placed in the middle of our home, in a closet in the hallway between the master bath and a bedroom! The old water heater was not up to code and was in fact a danger to burst and flood the entire house, ruining everything from our dry wall to furniture. After tempting fate for so long we knew we had to bight the bullet and have it replaced. Correctly this time. Radiant Plumbing was not the lowest price but they were the only guaranteed price. Once the price was set they stayed on that price. Matt Martinez was our technician and he was totally efficient, well mannered and a great representative of the company. The emergency drain pipes had to be installed through the studs behind the dry wall so it was a very involved job. He showed us what he did every step of the way. He installed an emergency shut off valve as well as a new drain pan, new pressure relief valve and pan pipes, all leading to the outside where they belonged. I highly recommend Radiant and Matt Martinez. He did a fantastic job. Again, not the least expensive but definitely the best job I could expect from the four quotes I had done before making my mind up with Radiant.

Had a water heater need and went with Radiant again (they saved me in an HVAC emergency this summer). I got quotes from several other plumbers, and the prices, Radiant's included, were about the same. I had such a great experience with Radiant before that I decided to stick with what worked. Once again they showed up right on time, had already attained a permit from the city, and installed a highly rated (I looked it up on consumer reports) tankless water heater in my second floor attic. It works really well and we absolutely never run out of hot water now. And we had two heaters up there before and just one now. The guy that came and installed it was similar to the HVAC tech that I dealt with over the summer. Would not have guessed that he was a plumber, no offense to the plumbers out there. Musician or something maybe, but definately not plumber. And the work looks great.

I had an excellent experience with Radiant. My AC was out and, along with help from friends, I had been trying to fix it myself. I replaced one board myself but another board was bad. They arrived within 2 hours of my call (on a Monday after a huge storm, so they were probably swamped). The tech was professional and helpful. He quickly diagnosed the problem (confirming that the other board was bad) and promised to get a quote on a new board (because mine had been discontinued). He got back to me in 20 minutes with a quote and within about an hour or so was back at my house with the part and got it installed. He also tested other things to make sure everything was working well. I felt the cost was very reasonable and was impressed with the professionalism of everyone I dealt with (the tech and two different office people). They did what they said they would do, promptly and professionally and then called to make sure everything was done to my satisfaction. I will use them again and give them an A+ recommendation.