What Your Neighbors Say After We Leave

I called Radiant to service our AC systems and check our downstairs unit because it did not seem to be cooling as well. I called on Wednesday and was able to setup a service call for the next day. Derek arrived midday per our appointment and diagnosed a blowout of the evaporator coil inside the attic air handling unit . He was able to find a replacement unit, schedule another technician to assist, and complete the four hour installation on the same day. Both guys were very professional, efficient, and courteous. I asked Derek about maintenance I could do myself and he walked me through cleaning the internal drain lines, changing filters, and cleaning the outside units. He also provided quotes for scheduled maintenance if I decide to go that route. In general I am very impressed with Radiant as a service company and the employees that I met. They followed COVID protocols and masked-up when coming inside. All documentation was provided via email with plenty of explanation and photos. I would recommend them to my family, friends, and neighbors.

I greatly appreciated the entire communication process, from the moment I called. The staff was very friendly and professional, explained their process to communicating, assignment of professional coming to my house, fee for coming out which would be waived if services/repairs/replacements were permitted. Received a couple of texts (my choice) as to when they were scheduled to arrive, verifying time, Covid concerns. Morning of service call, received text as to who would be arriving, and estimated timing.
Jake from Radiant (not State Farm 😊) arrived in a timely manner, was very professional and friendly, looked over issues that needed to be addressed, checked his truck to insure all parts were available. Let me be aware he needed to run and get one part needed. Was back in just a little bit of time, repaired toilet, sink drain and 2 outdoor faucets in roughly 2 hours total time from when he first arrived. Will definitely use Radiant should I have any more plumbing issues!

TL:DR: Radiant was very quick and responsive to our request. Literally fit us in the same day of our call and they sent an amazing, knowledgeable, and respectful tech name Derek Sbiroli. He got us fixed up and told us what we could do to keep our system running effectively.

Our AC has not been cooling our house very well. I initially thought that it was just the heat outside and that we were just gonna have to learn to deal with it. We didn’t wanna call anyone at first because of the cost and possible being told that there was nothing that could be done.

Thankfully my husband reached out to Radiant. The phone operator (a woman we didn’t catch her name) was very sweet and helpful. She fit us in and said that she would send us the name of our tech and his photo so we know who is coming.

After he arrived he quickly diagnosed the problem and walked us through a break down of the services we need. We told us exactly what we needed and when. He gave us the flexibility to choose what we were going to do and on a timeframe that fit our budget. Instead of just scheduling another appointment he completed the service we picked and we got immediate results. He walked us through easy maintenance/up keep that we could do ourselves to help keep us cool.

Any issues that come up again we will definitely give Radiant a call first and if possible I will request Derek Sbiroli. Thank you!

The worst thing that could happen in Summer happened and our A/C went out. After hearing their commercials on the radio for so long, I called them and other A/C vendors. Radiant was the first to respond with a technician (CJ) who knew what he was doing and could communicate to me clearly what was happening to my system. We decided to replace the entire system and after multiple quotes, chose to use Radiant simply because we wanted it done right the first time and to feel confident in our purchase/investment for the home we purchased. We are very happy almost a month later with the professionals who installed our A/C (Rene & Tim). You could tell this team had done this job many times before and were instructing the newer team members that day. I could hear the master class being given in the attic and the result is a system that is the envy of the neighborhood. They offered a 10 year warranty on their work and I feel feel confident I won’t need it. Get your A/C installed right the first time so you don’t end up with the Frankenstein system we had to replace. I highly recommend this company.

I can not say enough about everyone from Radiant concerning the burst pipe repair service call. First off I reached a real person customer representative on the phone call placed on the evening of the 4th of July to schedule service call for repair. I am a caretaker of the house while the homeowner is away traveling. I was able to schedule a time and the plumber arrived the next afternoon an hour earlier. The plumber from Radiant was Trevor. He exceeded my expectations for customer service and a very high technical knowledge of the task he was called to repair. He was deliberate, mindful and skilled. The repair was dirty due to the soil content in this part of Austin. He worked at the repair and documented every stage of his work with photos to keep the homeowner informed in real time as he worked. It was very hot out and he had to work in a muddy hole due to leak and amount of water that was still present in the service area. The finished repair looked very different compared to the look of the repair of the previous plummer. Trevor is the kind of technician you wished everyone providing service was like. You know you have made the correct call for service when the individual makes the task look really easy. Trevor was patient, highly skilled and a real professional. Radiant Plumbing & AC chooses to provide reliable highly skilled professional service. Thank you everyone from Radiant with your help in resolving this water supply pipeline burst repair. One more thing Trevor installed a bell valve regulator to restrict high water pressure from the city supply to the house. There was no regulator present prior to his inspection to make a adjustment of pressure. Older homes should have one now in Austin due to the growth and modernization in all neighborhoods. The water pressure from the city source was at 90, now it is regulated to 65. Thank you Trevor,
Michael Vasquez

I have been having poor water pressure since I moved in to my condo a few years ago, but it was manageable. Recently, the pressure got worse so I called my first plumber ever. Zak and Steven came in and immediately saw just from the kitchen faucet that it was a pressure valve issue. They immediately got to work, confirmed the valve was worn out, gave me the cost of repair, and knocked it out incredibly quickly (just about an hour to dig it up and replace it with a much better quality valve). When the water was turned back on I couldn't believe how much the pressure improved! My bathtub faucet is now a pressure washer! Not only that, but Zak checked my water heater and added support to the overflow compartment that was just hanging for free! Overall, they were prompt, incredibly kind, and a pleasure to work with. Good work and good people! (You also can't beat their truck graphics! Hilarious!)

My wife and I recently bought our new home and had the builders run a gas line to the patio for direct hookup to our outdoor griddle. I did a fair amount of research on how to uncap and connect the proper connector so I could hook up the griddle. It seemed like something that should be easy enough to do myself, but not having experience in doing so, plus the fact that it’s dealing with gas, I followed what many suggested and contacted a licensed professional. In fact, I contacted quite a few licensed professionals with no luck in getting anyone to come out and help. Most were either booked for the next two months, or charged extra due to our location (Dripping Springs). I was randomly following a Radiant van in traffic and figured I’d give them a call. Glad I did. They were very responsive, we’re able to schedule someone to come out a couple days later, and they had the lowest fee to come out. I scheduled a window for them to come out, and they were very communicative throughout. When Sean, the technician, arrived he was very friendly and professional. He explained exactly what was needed and outlined everything before starting. Once I agreed to the work to be done, he discovered that the adapter I had for the griddle didn’t fit properly with my gas stub. He went to Home Depot and got the right part and had me up and running in no time. I’m glad I called Radiant and will definitely keep them in mind if I need any plumbing or A/C services in the future.

Our old water heater gave up the ghost at 3 am. We awoke to the sound of the leak alarm, and we couldn't even shut off the water because the old stop valve wouldn't turn. It's not yet 3 pm the same day, and thanks to Jake at Radiant, we have a new water heater professionally installed, with a new shut off valve, and a new leak alarm that will automatically shut off the water if it ever detects a leak in the safety pan. Our hardwood floors should be well protected from now on.
Not only was Jake professional and knowledgeable, but he also worked within our budgetary constraints and priorities. Perhaps we could have gotten a new water heater for a little less, but certainly not as fast, and I doubt anyone could have done a more professional installation for us.
*MAJOR BONUS* Radiant gives back to our local community and the wider world. I found out today that they support Austin Pets Alive, AND they build water wells internationally for communities that don't have water security.
I don't mind spending just a little more (I cost compared today - $3400 instead of $3000 for a Rheem with expansion tank and leak stopper) for fast, professional, bonded & insured service, especially now that I know they are charitable with their profits.
I also learned from Jake that Radiant pays their plumbers very well, and Radiant interviews 100 plumbers for every 1 that they hire, which means customers like us are getting very well qualified professionals who are happy in their jobs. Social justice matters to our family, so it makes us happy to know Radiant is creating good jobs right here in Austin.

Radiant rocks! I would give them my business again in a heartbeat! My water heater died overnight and needed to be replaced. I took the day off work because Lowes told me they could replace it same day. The Lowes tech showed up and told me they couldn’t replace it until Monday. This left me w/ no hot water AND not enough time to find another plumber to do a same-day replacement. I would have wasted a personal day and still would have had to take freezing showers b4 work all weekend. The Radiant dispatcher was amazingly helpful and sweet. She got me worked into their schedule. The plumbers showed up and were knowledgeable, and friendly. They explained my options and helped me make a realistic decision based on my budget. They really showed me they had my best interests at heart and weren’t going to charge me more than necessary just because they could.

Alex arrived on time as expected and was very knowledgeable and professional the entire time he was here. He was very thorough and made it his business to explain everything that he was doing and included pictures so that I had a much better understanding of what he was doing and what he was looking for. All in all I am always pleased with the service that Radiant and their technicians continue to provide. Alex did an exceptional job and offered very good advice for me to continue doing my part with the upkeep of my system.

Don arrived on time as expected at the house April 8 to troubleshoot my HVAC unit to find out why it wasn’t blowing any cool/cold air. He made it his business to explain to me in great detail what he was doing and or looking for. He was very professional and knowledgeable and once he determined what the problem was he went to find out if they had the parts in stock to get my unit fixed.

Heber came to the house Wednesday April 13 he arrived on time and went straight to work on replacing the compressor. He had a few other technicians join in who were all very professional and adamant about getting my unit fixed. They were very concerned about making sure that we wouldn’t have to remain in a hot house. They even offered to supply us with windows units. Once they got the compressor installed they figured out that it was also a problem with the txv valve and so this part had to be ordered and replaced.

Miguel came to the house Friday April 15 on an expedited order to replace txv valve once the compressor had been replaced by Heber. He was very professional and knowledgeable. He came right in and started working on the unit and found that the previous company had used a sealant that you would use on a gas line to correct stripping or over tighten the txv valve to the coil causing yet another problem. He came back Monday April 18 to complete the job and now my unit is working very well. Overall I am pleased with all of the work and professionalism that I have been blessed with over the course of the last three weeks. Thanks Radiant ❤️

I have never dealt with a more professional plumbing company as Radiant. Everyone that had a part in my job experience was very professional, friendly, honest and amazing. I mean it was amazing. I have to list the names of these professionals:
Camera Tech - Alexis Lavalee - She is who you ask for
Drain install Team - Danny Gomez, Michael Martinez and Jesse Awesome team
Dig Crew - Demetrius , Martin , Joe , Will , Adrian, and Jason - The best
QC Supervisor - Tito - a complete pro.
Drain Coordinator - Michelle - She is on top of everything.
If you want to know your plumbing job is done right and walk away feeling good about it, Radiant should be your plumbing company. It was easy for me to make them mine. Plumbing is a business that doesn't always have people you can trust, so finding Radiant was a blessing for me and it will be for you too. They are as honest and transparent as they could possibly be. What a company.

Radiant took great care of us when our heater died. We were able to get in touch with a real, responsive person to have someone service and repair the unit that same day. Our technician, Patrick, was very helpful, knowledgeable, and professional, and we had heat again before bedtime! He was able to repair our old unit, but really, it was old enough to warrant replacing it. Radiant was able to schedule that service on a later day that worked for our family’s schedule. Our technicians, Nathan and John, were on time, friendly, efficient, and very professional. They removed our old unit and installed our new unit quickly but carefully. Both experiences with Radiant technicians were very positive. All communication with Radiant - Sofia and Cynthia - was also extremely timely and professional. They were even able to communicate and schedule services via text message when needed, which was convenient and really the reason we went with Radiant when searching for a repair company. We are very happy with Radiant and would recommend them to anyone.

After Snovid my house had a minimum of 12 leaks in my copper water lines. My pipes were a mishmash of copper and PEX pipe repairs. They were a mess. So, we repiped with PEX in November with Radiant Plumbing and Air Conditioning. We got several quotes. Some were cheaper, others were more expensive but I went with Radiant and Pete because he took the time to explain the process and materials with me. He was able to do it in a day with his partner. He informed me that my new PEX pipes wouldn’t break as easily. Well, this past freeze in Austin tested them. I forgot to drip a couple of faucets and my pipes froze…again. After having some PTSD flashbacks from last year’s storm, I waited and prepared myself to deal with more busted pipes. After they thawed, I inspected my pipes and the water meter. I had no leaks. Repiping the house was pricey but in the end it was well worth it. I recommend Radiant Plumbing and Air Conditioning. Pete did a great job.

Where do I start? So as I'm typing this, the install guys are at my house finishing a colossal job. When I purchased my home, I knew the air ducts were in desperate need of replacement. There was a giant hole in the supply plenum. It was bad. I reached out to a few companies and Radiant was the only one who made it out quickly. I got a quote for the replacement of my air ducts and supply plenum. Now, don't get my wrong, they talked me into a bunch of stuff that I could have gotten by without, but I wanted the whole thing. I knew if I was making such a big repair, I might as well make it a major upgrade as well. So I spent a pretty penny. But am I mad, no! Drew was the tech that came out and he was so thorough and explained everything so well, I immediately trusted him. I knew I could say no to the extras and not have him pester me to get it. He even tried to talk me down a bit to make sure I really wanted what I was getting. He explained the financing (which their options are unbeatable) and the next day, I had the repairs done. Literally in 24 hours, they were out and done with the work. I've got some follow up today to finish the last part but I have been so impressed with this company, words don't explain it. Highly recommend if you want the job done professionally and quickly. Also, their commercials don't lie. They're hilarious people with great personalities. Everyone who I've met and/or talked to has been wonderful. Very responsive.

John gave a free inspection of water heater and found a leak from a shut off valve atop one of the pipes to house from garage. I requested a WH flush and added on replacing the leaky valve.

John was knowledgeable and able to answer questions about current and future needs. I may seek reverse osmosis for house (not just kitchen) for example. That would entail a large investment.

He gave specific task costs and bundles of services available for today's circumstances. All were reasonable, but most were not in my cost range at present.

He cleaned up any mess involved with today's service and repairs. He is proficient. He even let me inspect his truck (from outside looking in), which is organized and well equipped. He mentioned Radiant is focused on customer and employee safety. I'm very impressed with reports from three service workers now that show enthusiasm for their jobs with a company that values staffs health and well being as well as to seek knowledge and innovation from employees.

In these chaotic times I want evidence of a balanced, holistic business model and proof that business adheres to it. Now is not the time to operate selfishly from fear, in my opinion, but rather from the desire to make all lives we touch better for having met. The money flows. Energy is exchanged and both customer and provider feel grateful and blessed.

Finally, John rescued a gecko lizard from the garage sink drain and made sure it was transfered to a warm place outside. That demonstrates a lot about his character. He is capable of seeing the "Big Picture."

Today’s service was a routine maintenance check but what I appreciated about today’s appointment so much is that this was scheduled, followed up and confirmed by their staff over the past six weeks. I would not have thought to do this myself. Also, Grady, our service technician, was right on time, extremely courteous and came in correctly masked while also wearing shoe coverings. In times like these, seeing that level of precaution makes me feel a bit more secure of where their techs just came from and the homes they visit next. When it came to the service at hand, Grady was able to locate and correct an old error in our furnace that more than likely occurred when our house was built in 2015, thus our furnace should now run three times more efficiently than before. This is now our second official appointment with Radiant and all I can say is for the past year, not only have we been pleased with their service but continue to be comfortably cool in the first, second and third summer of the year and the warm in during the mini winter.

Discovered a leak on Christmas Eve. Called several companies but several didn’t answer - it’s Christmas I understand. Radiant answered & said that they couldn’t come because of Christmas but they could come on the 26th first thing in the morning. Just before 8a on the 26th, they called to say they were on their way! Michaell was super nice & explained everything that he needed to do. Gave me 3 options for repair. Once he found the leak, he made sure to show me where it was. I couldn’t ask for better service especially at Christmas time!! Definitely will use again if needed!!!

1.02.2020 Update - Boy are the holidays rough for me! This year my water heater went. I immediately called Radiant because of the wonderful service a year ago. Again they were so willing to help & sent their technician Andrew out to help me. He did a wonderful job - in a tight space no less! Friendly, reliable & just plain great customer service! Will happily continue to do service!

12.30.2021 Update - Once again it is the holidays and Radiant Plumbing is helping a girl out! ALWAYS ever so polite and professional!! I could not ask for better service or repairmen. This time it was Jake W helping with a garbage disposal leak. So polite, so friendly! I will continue to use Radiant for all my plumbing issues and will gladly recommend them to anyone who asks. You can't go wrong!!

Alex performed the winter service on my unit. This business along with Alex, are very professional and upfront about everything. To be transparent, this is the maintenance included with the purchase of a unit from them. I was informed about everything to include pictures as proof. I was told that my unit is 100% and very clean and again pictures to prove it. I was reccomended this business by a friend and glad he did. The initial purchase experience was also amazing. I had contacted 5 other businesses to get quotes about a new unit as my upstairs unit failed. 2 were outrageous quotes and I am technically still waiting on the other 3. On every instance of getting a quote, I waited about 1 week. Luckily my house has two units but still, un acceptable especially during the summer. I guess they all had so much business they did not care for mine. When I called this business not only did they come out the same day, I had the new unit installed with in 48 hrs. Oh and let's not forget the quote they gave me was the lowest of all. I can say enough good things about this business. Keep up the great work.

Made the appointment as we seemed to be lacking hot water & the water heater was several years old. Jacob called us ahead of time to tell us he was on his way. Very professional & polite. He wore mask & booties when coming in. He checked the water lines, water heater, etc. He then gave us several options. Never felt we were being pressured into a particular option. He talked to us & explained what he was doing while installing the water heater & asked if we had any questions along the way. Great job & cleaned up closet nicely. When checking water lines in the house, he noted & showed us a rusted water line under the kitchen sink. We asked him if he would be able to replace it as well, and he did it on the spot. So thankful he found this issue & took care of it immediately. Great service!

Some of the most outstanding service I have ever had. Everything from Brian the technician, to Drew who laid out our purchase options, to John Paul and Christian who installed our new HVAC unit inside and out. Brian was very determined to try and solve the issue but our unit was just to old to fix. Drew was not pushy and made sure to lay out appropriate options while respecting our budget. John Paul and Christian were professional, quick, thorough and did not leave until they knew we were 100% ready to handle our new unit. I originally called Stan's and couldn't even get passed the initial technician, Stan's representative who schedules the appointment was so rude I hung up and called Radiant. Radiant reps were friendly and went above and beyond to work around my schedule. It is obvious Radiant puts customer service and quality above all else. I will recommend Radiant to every single person who talks about AC or Plumming. The commercials are fun but the service is second to none.

NOVEMBER 2021: The pilot light on our water heater started going out intermittently, so we called Radiant to take a look at it. CT Hill came out and immediately diagnosed the problem as a faulty gas valve. It took about 15 minutes for him to replace it, and the water heater has been back to normal since. Once again, Radiant Plumbing & Air Conditioning provided great customer service for us.

MARCH 2021: After the February 2021 winter storm, we had low water pressure once our water service was restored. We noticed the property owner cutoff valve was leaking, so we called Radiant Plumbing. Tyler arrived on time and was able to determine that not only was the valve leaking, but the water service line had somehow gotten twisted and had a hole in it. Tyler contacted his co-worker Jakob, who came over and used a jackhammer to get to the pipe under the sidewalk. They were able to install a new pipe and ball valve, which solved our water pressure issue.

Tyler also noticed our water heater was leaking, so he installed a new one for us. What appeared to be a small job ended up taking about 9.5 hours, and both Tyler and Jakob did an excellent job. They also followed COVID-19 protocols, which we very much appreciated.

We are so glad we called Radiant Plumbing, and we will continue to use them and highly recommend them.

I found out about a disconnected pipe under my house and contacted Radiant because they came highly rated. They were prompt in responding by phone to an email inquiry and we set up a date to assess, estimate, and possibly do same day repairs. Through texts, they were very detailed on service times and who my plumber is (complete with a picture and name) which is a new touch I've never seen before and it felt well thought out. Communication = A+.

My plumber, Anthony Pitcher, was on time and very professional with a sprinkle of humor, which I enjoyed. He was thorough in explaining (without man-splaining) a few situations and options and he was able to get started on the job right away. It went very smooth and since it was a simple fix it was a quick job. I would 100% hire him specifically again.

Overall, I am very happy I hired Radiant.

Andrew redefined 5-star service! I have given other plumbers 5 stars before, but that was before I worked with Radiant.

We had a leak of unknown origin and originally called a different plumber. Not only (after three visits) did they not find the leak, they caused significant damage to the exterior brick of our 1962 home. Their next step was to open up more brick. I was upset and frustrated, so I called Radiant for a second opinion.

Andrew came out and located the leak within a couple hours with a minimally invasive hole in our drywall. I greatly appreciated his patient and strategic approach to finding the leak. He explained his process throughout, gave me detailed information, and showed me all tests/conditions so I could see with my own eyes.

During the diagnostic phase, we discovered another leak somewhere in our hot water line. It was also evident that our copper pipes were in very bad condition. We were presented with several options. We chose to move forward with repiping the entire house. It was a significant expense that we were not expecting, but we felt reassured that we were in good hands (and, once we saw more and more of the copper pipes, there was no question we did the right thing).

It was a difficult job, but Andrew went above and beyond to be sure it was done correctly and kept a sense of humor the entire time. I was stressed and skeptical after my experience with the other plumber, so it was a great relief to work with such a competent and skilled team, who were also great communicators. Shout out to Christian for the days he was also on site.

Thanks again, y’all!!