What Your Neighbors Say After We Leave

Kevin was great even though he had to tell me what I did not want to accept, I have a slab leak!! He explained ever part of the process breaking it down for me to understand and most importantly as a homeowner what is the cost. On every step he told me what it entails and what it would do to help my leak situation and yes the bottom line again money!! I have done my research looked at reviews and the one thing that stood out, Kevin actually acknowledged the stress of the situation and when it was happening. Kevin was here on Christmas Eve morning so as anyone could imagine it is stressful just for the day, let alone the situation. Kevin did a great job of making sure that I had time to do “This” and was sensitive to the day!! So even though he had to give me that dreaded “SL” word I do trust him and Radiant to getting my leak resolved!!

I say this because it is Christmas Eve and I did not want to have all the repairs going on today!!

Updated will follow when I get resolution.

12/31 update. Kevin had a big job on his hands. He was here all day 12/27 reroute the hot and cold water lines into the attic. It was a very detailed job and he took his time to make sure it was completed correctly and the slab leak was gone. He tested the lines and great news no more leak. I also had him replace our hall bathroom faucet and shut off valves. Because of the reroute job he did not have time to get that completed on the same day so he came back on Monday. Overall, Kevin was here early and worked hard each day to get all the work completed right so that I would not have this issue again. He explained the process in detail and made sure I did not have any questions or concerns. I really appreciate the detailed work and the time he spent. I would definitely recommend Radiant plumbing for future jobs and if you could ask for someone specially ask for Kevin. He will take care of you!!

Thanks again Kevin!!! Hope you have a Happy New Year!!

I'm giving 5 stars because my plumber, Andrew, was excellent, but beware of pricing.

My attic hot water heaters were leaking water and one was flowing over the catch pan onto the subflooring. I called Radiant Plumbing and Andrew was dispatched to my home. He was very thorough in his diagnosis and articulated the problems well. He gave me options on how to proceed. I was worried one heater was going to fall through the ceiling, but Andrew got them to a place where I was comfortable that wasn't going to happen. He wrote a bid for draining, removal and replacement of the heaters. Unfortunately, the price was (in my opinion) astronomically high by thousands (not hundreds). I appreciated Andrew's candor, care and reassurance that we were safe, but the price couldn't override his expert diagnosis and likability. I will be getting more bids to affirm/negate my belief about Radiant's high prices. I recommend you do your research too!

We are so thankful we called Radiant! We have used other companies in the past to service our home HVAC system, but this year we called Radiant to come do our annual furnace inspection. Unlike the previous companies that have inspected it and always said everything was fine, Radiant discovered some major issues that were potentially life-threatening to our family that had obviously been there since before we bought our home. Their professional team took us up in the attic so we could see for ourselves, did a great job of explaining our options, and cared enough to adjust their team’s schedule to get it fixed within 24 hours.

We can’t say enough good things about the level of service, professionalism, friendliness and kindness we received. And they were incredibly communicative and not pushy at all about helping us choose the right affordable options for our HVAC situation.

We especially want to thank Service Specialist Nik Cook for taking the time to properly inspect our system and identify the problems that so many “professionals” before him had completely missed. We’d also like to thank HVAC Sales Manager Woody for putting our concerns at ease and guiding us through this major financial decision on how to best fix our issues. The rest of the crew that came in to replace our HVAC system were all great as well.

Radiant may have literately saved our lives. We will always be grateful and will be sticking with them for our future plumbing and air conditioning needs.

We had an excellent experience with Radiant. Would highly recommend them. Talmage was our service specialist and he was the best plumber I’ve worked with. Friendly, hard working, knowledgeable. We had a water pressure issue (hot water line) in our master bath. And we’d previously had two other plumbers out with no luck. Whereas the other plumbers were in and out, and didn’t seem interested in solving the issue; Talmage took so much time and effort to look over the entire issue. It took a few hours to sort it out, but he had a diagnosis and was able to clearly explain it and felt very confident it would solve our issue. He had his supervisor Zach come out to verify and he was also great to work with. They gave us a few repair options on the spot, were patient answering questions. And were also able to start the repair the same day, and finished up the next day. All in all, couldn’t have asked for a better experience.

I can’t say enough about Colton’s knowledge, professionalism and integrity. My water heater nightmare started when I hired another local plumbing company through Home Advisors. I had a water leak at the intake pipe. The plumber came, looked at the problem and then gave me 5 opinions starting with what they called a “band-aid” which cost $344 to replace the leaking pipe with 30 day warranty. The 5th option which is “platinum” replaces all pipes and valves for $1050. I opted to replace the leaking pipe. The next day I noticed water dripping from the pipe that is connected to the pressure valve. A different plumber came and said that the first plumber didn’t reset the valve properly so it reset it. He said that it probably would need to be replaced if the dripping continues. It continued so I decided to call another plumber. I also gave a not so good review so the other company called me to ask if they could come back. The owners son came and gave a $2060 estimate (12 month warranty)that included an expansion tank!!! Colton came and addressed the same problem but he said that I didn’t need all the extra work. Colton did the work and made sure that everything was up to code!!! Calling Radiant saved me a lot of money. Thank you Colton for your courtesy, kindness and the excellent work!!! Oh I can’t forget that I get a 2 year warranty on the work he did!!!!

We had to have a new water heater, the plumber I had used for 12 years didn't have availability for 11 days ,so, because i had seen the commercials on TV, I called Radiant. This was the Wed. before Thanksgiving, the customer service rep was very courteous and gave me an appointment for the following Friday. Preston was our service and technician and he did a fabulous job. Explained everything, answered all my questions, and was able to install the new heater that day. Took away the old heater and cleaned up the work area so that was a pleasant sight. I am very pleased with all of the services ( almost fainted on the price, but I needed hot water and I think I have a great product with a good warranty) and will be using Radiant again in the future. I feel like it is a company I can trust. I will recommend them to anyone needing plumbing help.

Commode wouldn’t flush completely. I thought it was the flapper but turned out the commode wasn’t filling but every other flush. Commode was original to house built in 1985. Water line and valve original as well. All needed to be replaced.

Warren stuck with it and replaced the commode as will as the water valve and line even though it was the day before thanksgiving and it was a very challenging installation. Original commode was under a ledge that made it extremely difficult to place the new commode and the old water line snapped which was one piece and the old valve did not want to come off. He spent a considerable amount of time trying to locate a almond colored commode for me. He did have the white Toto which I decided to go with, he had incredible patience In spite of Running into one thing after the other with the old commode and water line and taller commode under a shelf. I cannot say enough about our how much effort he put forth to complete the installation and making sure it was installed correctly and worked and looked good.He is the kind of employee any company would love to have. He did an excellent job!!! l love the new Toto!

I discovered our water heater was leaking one evening. The next morning by 830 I had an appointment time with Radiant, and by 1230 repairs were underway.

Tyler B. was the master plumber and he really knows how to work the pipes. He diagnosed the problem, which was what I had thought. He also checked everything else plumbing related in the house and offered suggestions as needed.

Pricing was upfront and honest. I won’t lie and say it was cheap or what I thought I’d spend on a magical new water heater according to Google but it was nice to know Tyler was going to take care of things in a professional way. We all can be glad I didn’t try to do this project on my own.

I was very happy with Radiant and with Tyler specifically. I’d call them again for plumbing issues for sure. No offense, but I hope that is in many years.

Price: mehhh 🙂
Service: rock star
Technical quality: mega
Friendliness: off the chain
Completeness: BOOM

Thanks Radiant.

This is the second time that we've used Radiant Plumbing. The first time it was plumbing inside the house. The second time 10/28/19(today) required work outside and on the hot water heater in our garage.
When we called the lady who helped me was incredibly helpful. I wish I remembered her name.
Trevor came to the house first thing in the morning and was very professional, but also very kind. He made us feel like we were VIPs. The work was performed quickly and correctly. I'd definitely be happy if we need plumbing work done again to have him come back.

We chose Radiant Plumbing because I've heard their ads before. I listen to KLBJ am (I can't listen to music songs get stuck in my head) I would definitely recommend them.

Also, if anyone from Radiant reads this, our first encounter with your company was also very good. I just can't remember the name of the gentleman assigned to us. Still great service. Thank you! 👍

I called several places to come and fix a leak on the outside of our house. After calling a few places and getting the run around I found Radiant and put in my information and someone immediately called me back. After telling them what the problem was they said that they could have a technician out tomorrow night. They sent me a text message letting me know he is on his way. The text message also included the name of our service specialist and a picture of him so we know what he looks like and who is going to be coming to our house. Which we thought was a fantastic idea that all the other companies should be doing as well. When he got here he explained everything, pricing, and the way he would be doing it. He was very professional and knowledgeable and found the leak quickly. He not only explained the repair but he showed me the repair. My service specialist’s name was Talmage New and he did a great job for us. We really appreciate him and the way he took the time to explain everything to us. We highly recommend Talmage New (our service specialist) and this company Radiant plumbing and air conditioning. We really appreciate Talmage and the way he took care of us. We will be using Radiant again whenever an issue arises. We are completely satisfied, very happy, and now long term customers of yours. A Big Thank you to Talmage New and Radiant plumbing and air conditioning!!!
Johnny P.

I've heard mixed things about this company but they were 100% there when I needed them in an emergency and that makes me want to give them a 5 star review. With a 24/7 call line, I reached an actual person at 8PM last night and was able to schedule an appointment. They had someone out to my house at 8AM this morning. Mind. Blown.

AJ, the service technician, was also fabulous. He was extremely personable, he made me feel comfortable and he gave me lots of options for repairs that I could squeeze into my budget. He walked me through what he had done and showed me how everything was going to work. He even made good friends with my dog.

I know these guys aren't the least expensive but in this case, that wasn't the most important thing to me. I just wanted to get my water running again and they made that happen in less than 12 hours. So, for me, this visit gets 5 stars.

We had been dealing with heavily chlorinated and hard water for over a year now at our new home. Last Friday we decided to get a water softener/ sanitization system. Radiant was our first choice since they have glowing reviews. I chatted them on the website and not 20 minutes later they called me to set up an appointment, for the following Monday, to get an estimate. Ray was very professional, respectful, and thorough. He offered us multiple options, all different depending on how much money we were willing to spend, on what we should do to take care of the pipes for the future. We decided on the best option. Ray and Brenden showed up the next morning with all the supplies and started working hard to set up our brand new system. All in all it only took 2 days, even with the custom set up that they had to create. My family and I could not be happier with the results! I am very thankful for Ray and the rest of the Radiant team. If you are reading this review, call them already!

First thing, Radiant’s scheduling was super easy, fast, and accurate! They were actually a little ahead of schedule but never lost a beat when I said I couldn’t meet them that quickly.
I was given the next slot which was timed perfectly! Most companies would have pushed me back hours, if not days.

Alex arrived promptly! I explained what had been a long-distance diagnosis and Alex listened, heard, then explained how he knew that wasn’t the issue.

Diagnosis was much worse and crazy expensive. I’ll take a moment and say that Radiant may be more expensive than others but you get what you pay for. You pay for their knowledge and customer care, which in today’s world is nothing short of mind-blowing!

Alex spent an inordinate amount of time making phone calls, doing research, and giving me every ounce of information that allowed an informed decision.

I can’t speak to every technician Radiant hires but Alex represented the company in a truly professional and caring way!

Thank you so much!!

I highly recommend Schmidt Mechanical Group when you’re having AC problems. I’ve been dealing with Schmidt for years and I appreciate their honesty and outstanding customer service! Since I bought my house, I got a lemon of an AC unit. After the first summer, my AC went out. I used the company which installed it only because it still had the warranty on it. They basically just put a “band-aid” on it. This continued for several years. Eventually the warranty expired and I needed AC service badly! Schmidt came out serviced it and informed me a new evaporator coil was needed. After speaking with the technician and the owner of the company, he reviewed what was needed and gave me a quote. I was a divorced mom, living from paycheck to paycheck and had to come up with the agreed upon price, which I finally did. The tech replaced the evaporator coil and after seeing the bill, I freaked! That wasn’t what the owner quoted me! Well, there was a miscommunication on the depth of the problem, but the owner spoke with me ensuring me he was gonna stand by his quote! That meant he would’ve lost a couple of thousand dollars, but said it was HIS mistake and he was gonna honor the price he quoted me, therefore he made NO profit on that installation! That in itself made me cry as to the moral ethic, honesty, and worthiness of this company’s word and you don’t find that too often when dealing with a business. We purchased a brand new unit from them about 4 years ago, we always get the annual service contract, my daughter even replaced her entire AC system with them, and other family members have used them as well. So because of Schmidt’s exemplary customer service, moral ethics, and outstanding work, I’ll ALWAYS recommend them and contact them for my AC service. I can’t say enough good things about Schmidt Mechanical.
Sincerely,
Monica K Rogers

HOLY COW, are they fast! I'm not sure if it was just good timing or what. I called three other companies and of the two that actually answered the phone, neither could make the trip to Liberty Hill until a week and a half later. Meanwhile we're on day 6 without A/C and it's 90 degrees in my house. Finally I remembered the commercials I had been hearing on KLBJ Talk Radio and called Radiant, and within ten minutes of hanging up with them I received a text with a picture and the name of the repair guy (Roy Matthews) that was coming out. It wasn't another ten minutes later when he pulled in to the driveway. HOLY crap was that fast! It took about ten minutes to diagnose the problems with both of my systems and within an hour they were both working again. Well worth the $600+ charge.

Thanks Radiant,
Cecil

We have been having AC issues for several years. We have put so much money into it and had so many repair companies give us outrageous estimates. We decided to call Radiant Plumbing and Air Conditioning on Saturday. They were so nice on the phone and they sent a tech out to check our AC on Sunday. Eric H was very nice and professional. He was able to tell me what the problem was and tell me how it can correctly be fixed. I needed a new outdoor unit. So we agreed to get that done. Then today I got a call saying they had the parts and could get us on the schedule. It wasn’t even a 24 hour wait. They came today(Monday)to install it. Jonathan and Abram were amazing. They were very professional, courteous and knowledgeable. They answered all our questions. They made us very comfortable. We are so happy with the work they did, that I will definitely be calling Radiant for al of my air conditioning and plumbing needs. I will also be recommending them to my friends and family.

Heard an advertisement on the radio from Radiant Air how to balance my air flow through the house to ensure air conditioned air reaches all the rooms. First let me say it was really easy to get scheduled and the techs were on time. Now let me get to the stuff that makes a company great. Cory first of all was very sweet and warm. He even took the time to get to know my dog versus me having to put him outside in the backyard on a hot sunny day. He walked me through the entire process on what he was going to do and how loud some of the test could be. He worked around my at home office where I was on the clock to be the least impactful. Then Ian another representative showed up to present options for work to be done. Both of these gentleman were equally pleasant and SUPER informative. Here the best part.... honestly they could have sold me everything under the sun but they were better they told me honestly, before we do any work here you need some attic ventilation. They do not perform attic ventilation so it was a shock to hear that their reputation means more to them then making a buck. I have work to do with them but I am in the process of getting the ventilation done first and then I will be contacting them for the some of the rest of the work that needs to be done. I cant wait for summer 2020 to feel the difference. Thank you Radiant Air, Cory and Ian your integrity has earned our business.

My AC went out on Saturday. I called 4 different places. One place was very rude and 2 did not answer or call back in a reasonable time. I finally called Radiant. Angela answered and was very kind and helpful. She walked me through all the questions (I know nothing about AC issues so this was a bit of a process). She scheduled my appointment for the next day and told me if anyone cancelled they would move me up. I got a call Sunday morning saying that Alex could make it out early. Alex showed up quickly and was very professional. He was very kind to my youngest son who is on the spectrum and talked his ear off. He diagnosed the problem quickly and gave me my options. I never once felt like he was trying to push or sell me things I did not need. My AC is up and running and I could not be happier with the service provided. Thank you so much!

Redeemed an Angie's list coupon for a checkup and freon recharge if needed. My AC is an older unit. Schmidt was very quick to respond and called first thing next morning to set an appointment. I got a 4_6 window appt for the following week. Which was today 7-16. Schmidt did a great job with communication. Called day before and sent text updates day of complete with pic of the tech . Tech Juan showed up at four thirty. He went straight to work looked at my system checked it out and quickly found a problem. A bad capacitor. He was very honest and willing to work with me on how I much I wanted to spend or not. I decided that I just need a fix for now so I paid for the capacitor replacement. He is going to work on a competitive estimate to replace the whole new system. I look forward to seeing his numbers.

I called Radiant because my AC compressor's refrigerant drying canisters are looking rather tattered and I'm concerned they could soon fail. With the heat of summer upon us I wanted to be proactive rather than desperate later. Alex, the technician, was on time and professional as well as friendly; most important to me is that he said I didn't need to worry or do anything to the canisters! He also didn't charge me unlike Efficient A/C whom I also had out. Ernest from Efficient wanted to do $900.00 worth of repairs and all but promised me that the something else in the system would break down due to the repairs he wanted to do. Huh? Yep. He said it was typical. I refused the work, of course, but was stuck with a $99.00 bill for the service call. I'll
need a new system some day and will certainly call Radiant. Thanks, Alex.

What an awesome company - Had a plumbing issue, called the night of the incident and had someone out to the house the next day at 9am. The tech Andrew was one of the easist and most professional technicians ive worked with. We discussed the problem, he ran some test, and then talked with me to discuss my options. There was never a you have to fix this or this is old so should prob replace right away. Everything was treated as if it was his own and not as if he was trying to just sell a service. He provided me with multipule quote, each suiting to my needs and my request while also ensuring the problem was fixed. I felt no pressure from him to have to buy now. Andrew was truly a great tech to work with and if you are needing any services done, make sure to ask for Andrew!