Radiant Plumbing & Air Conditioning may be Austin’s No. 1 plumbing and air conditioning home repair specialist, but we’re always looking to grow better as a company. In our quest for continual improvement, we’ve hired industry veteran, licensed plumber, keynote speaker and former Nexstar Network director of training Keith Mercurio as our director of leadership development.
“This is a high-demand industry, and one of the biggest problems that home service companies have is recruitment and training,” said Brad Casebier, Radiant’s president and founder. “We recognized early on that in order to provide the best service to Austin residents, we had to recruit the best people. Keith is the best, and a rock star in this industry. I look forward to seeing how he helps us continue to focus on our people and processes to make us an even better company for our employees and customers.”
Mercurio spent the past eight years at Nexstar Network, a business growth, best-practice and training network that helps independent residential service contractors improve their businesses and lives. During his tenure at Nexstar, he built and refined more than 20 transformational training programs ranging from sales to leadership to personal growth and communication. In addition, he oversaw the development of a 15-person training staff, conducting more than 120 events per year and training 7,000 people annually.
As director of leadership development, Mercurio will be involved in training and helping refine processes with the Radiant team to help unlock a whole new level of growth.