RADIANT Home Comfort Guarantee

Unmatched Guarantees for All Home Repair Services

Experience the Radiant difference with our comprehensive service guarantees. Quality, reliability, and peace of mind in every job.

QUALITY GUARANTEED

Customer Satisfaction Guarantee

At Radiant Plumbing & Air Conditioning, we are committed to delivering exceptional HVAC, drains, and plumbing services. Your satisfaction is our top priority, and we stand behind the quality of our work with comprehensive guarantees to give you peace of mind.

Scope of Services Covered

Our guarantees cover the following services:

HVAC Services: Including installation, repair, and maintenance of heating, ventilation, and air conditioning systems.
Drains and Sewer Services: Comprehensive cleaning, repair, and replacement of drain and sewer lines with accessible clean outs.
Plumbing Services: Full-service plumbing solutions, including emergency repairs and new installations.

Radiant® Plumbing & Air Conditioning

Our Guarantees

Upfront Pricing Guarantee

We guarantee that customers will be given an accurate quote before any work begins, no hidden fees. Guaranteed quote is valid for 72 hours.

Technician Guarantee

We guarantee that all our technicians are trained, background checked and bonded to provide customers peace of mind against any potential damages, or liabilities.

Satisfaction Guarantee

We are committed to 100% customer satisfaction. If you are not completely satisfied with our service, we will work with you to make it right. If we are unable to resolve the issue, we will offer a 10% inconvenience refund up to $1000.

Install Guarantee

Any HVAC install over $3000 will be certified and quality reviewed by a manager internally to ensure workmanship, quality and standards are adhered to. If there are any issues with the install, we’ll come out and make it right. For added peace of mind, feel free to reach out with any HVAC or installation questions through our customer care line: (303)-487-3663. To uphold our high standards, we also include a complimentary 1-year Care Club membership with your installation, providing your first seasonal tune up to keep everything running smoothly.

Leak Guarantee

We guarantee that any leaks will be fixed properly, or we will return to resolve at no extra cost.

No Backup Guarantee

We guarantee that there will be no backup on drain clearing and sewer replacements. If you have a backup or slowing of drainage, we’ll come out at no charge to check it out. If it’s related to our work, we’ll make it right.

Call or Schedule Your Service Online!

833-656-4056

Exclusions and Limitations

The following are not covered under our guarantees:

Normal Wear and Tear: Issues that arise from regular use and aging of equipment.
Customer-Provided Parts: No warranty is provided for parts not supplied by Radiant.
Unauthorized Modifications: Any work that has been altered or modified by another service provider voids our guarantee.
Extreme Conditions: Damage caused by natural disasters, wildlife, accidents, misuse, or neglect.

Conditions for the Guarantee

Proper Usage: Equipment must be used as per manufacturer instructions.
Regular Maintenance: The guarantee is valid only if regular maintenance is performed as recommended.
Prompt Reporting: Any issues must be reported to us within 30 days of their occurrence.

Resolution and Remedies

Depending on the nature of the issue, we will:

Repair the faulty work or part.
Replace any defective parts covered under the guarantee.
Refund your payment if the problem cannot be resolved to your satisfaction.

Customer Responsibilities

To ensure the smooth execution of our services, we ask that you:
Provide Access: Ensure that the service area is accessible and safe for our technicians.
Accurate Information: Give us accurate details about the issue and any previous work done.
Cooperation: Cooperate with our service team during the diagnosis and repair process.