Our Promise, Written Down

72 hours from the time we give it to you. That is enough time to talk it over, compare it, or sleep on it without the number changing. If you come back after 72 hours, we will re-quote, and in most cases the price will be the same, but the 72-hour window is what we guarantee.

The quote is accurate and complete, with no hidden fees. If the job turns out to need something we did not anticipate, we stop and get your approval before doing anything additional.

Two kinds of work: drain clearing and sewer line replacement. If your drainage backs up or slows after either one, call us and we will come out at no charge to check it. If the problem is related to our work, we make it right.

If the camera shows something unrelated, such as a separate line, roots in a section we did not touch, or a new obstruction that was flushed later, we will show you what we found and quote that separately, with the same 72-hour guarantee. See our drains and sewers page for how we approach the work in the first place.

First, we work with you to make it right. That usually means sending a technician back out to repair the faulty work or replace a defective covered part. If we are unable to resolve the issue to your satisfaction, we offer a 10% inconvenience refund, up to $1,000.

The one thing we ask is prompt reporting: let us know within 30 days of the issue occurring, so we can address it while the cause is still clear.

No. Parts not supplied by Radiant are not covered, because we cannot verify where they came from, whether they are the right specification, or how they were stored. We are happy to install a customer-supplied part in some situations, but the guarantee applies to our workmanship only, not to the part.

The same goes for work another company alters after we leave. Once a system has been modified by someone else, our guarantee on that work no longer applies.

Yes. The guarantee is valid when regular maintenance is performed as recommended and the equipment is used according to the manufacturer’s instructions. That is also what most manufacturer warranties require, so it protects both.

The easiest way to stay on schedule is Care Club, which includes two annual HVAC tune-ups on an enrolled system and an annual whole-home plumbing safety inspection, with the visits on our calendar rather than yours.