Yes. Radiant backs qualifying plumbing repairs and installations with written guarantees designed to give homeowners in Austin and San Antonio confidence and clarity.
Upfront Pricing Guarantee
You will receive a clear, accurate quote before any work begins. There are no hidden fees, and your guaranteed quote remains valid for 72 hours.
Technician And Satisfaction Guarantee
Our licensed plumbers are committed to professional workmanship and customer satisfaction. If something is not right, we will work with you to address it.
Installation And Leak Guarantee
Qualifying plumbing installations and repairs are backed by workmanship protections, including coverage related to leaks or installation-related issues.
No Backup Guarantee For Covered Sewer And Drain Work
For qualifying drain and sewer services with accessible cleanouts, we stand behind the work performed.
What Is Not Covered
Normal wear and tear, customer-provided parts, unauthorized modifications by other providers, and damage caused by extreme conditions such as natural disasters, misuse, neglect, or accidents are not covered under our guarantees.
Conditions For Coverage
Equipment must be used according to manufacturer instructions, regular maintenance must be performed as recommended, and any concerns should be reported within 30 days of occurrence.
How We Resolve Issues
Depending on the situation, we may repair the work, replace defective parts covered under the guarantee, or provide a refund if the issue cannot be resolved to your satisfaction.
Your Role As The Homeowner
To ensure smooth service, we ask that you provide safe access to the work area, share accurate information about the issue and any prior repairs, and cooperate during diagnosis and service.
If you would like details about a specific plumbing service or how the Radiant Guarantee applies to your home, call Radiant and our team will walk you through it clearly.
