When a busy West Austin med spa started having comfort complaints and drainage issues from their ceiling-mounted HVAC unit, the building owner reached out to Radiant Plumbing & Air Conditioning for a reliable fix. Our commercial team completed a full system replacement for Suite 112 at 4407 Bee Caves Road, upgrading the space with a properly sized straight-cool system, level drain pan, and enhanced air quality for staff and patients.
Job Overview
- Location: Bee Cave, TX
- Client Type: Small medical business (med spa connected to an otolaryngology practice)
- Job Type: Full HVAC system replacement for a hanging-ceiling, commercial suite, including indoor air handler, outdoor condenser, drain pan correction, and IAQ upgrade
- Equipment Installed: New commercial straight-cool air handler and matching outdoor unit with three-phase electric heat, Solaris UV air purification, new pad, and leveled drain pan
- Why It Mattered: The existing system was only about a year old but wasn’t performing correctly. The tenant had issues with drainage leaks and inconsistent comfort, which is a big problem in a med spa setting where temperature and air quality matter for both procedures and patient experience.
What We Found
Radiant’s commercial HVAC specialists arrived on site and coordinated with Cody, the assistant manager, to access the unit and verify the correct equipment. A previous visit had identified the wrong outdoor unit, so the team triple-checked that the condenser marked on the electrical panel matched the system serving the med spa.
Once in the space, our technicians confirmed:
- The indoor air handler was suspended in the ceiling above the med spa space
- The existing drain pan had a history of leaking onto the ceiling tiles
- Duct connections and returns needed better sealing
- The small business relied on this system for both comfort and clinical work for the associated ENT practice next door
The setup made it clear this wasn’t just a comfort concern—it was also about protecting finishes, equipment, and the professional image of the business.
The Solution
Radiant designed a replacement that fit the unique constraints of a hanging-ceiling commercial space while correcting previous issues.
System Replacement & Setup
- Removed the existing equipment serving Suite 112
- Installed a new commercial straight-cool air handler in a horizontal configuration above the ceiling grid
- Set a matching outdoor condenser on a new, level pad on the right side of Building 1, clearly identified for Suite 112
- Kept the existing thermostat for the staff, so there was no learning curve for daily operation
Drainage, Airflow & Air Quality Upgrades
- Installed and carefully leveled a new drain pan to prevent future leaks over ceiling tiles
- Verified and sealed return duct connections to improve airflow and system efficiency
- Added a Solaris UV kit to help treat the airstream, supporting cleaner indoor air in a medical environment
- Coordinated access around ceiling tiles and framing so the business could restore the finish once the HVAC work was complete
- Before leaving, the team completed a quality control walk-through, verified system operation, and ensured the new equipment was registered for warranty.
Photo Highlights
The Results
After the replacement, the med spa’s space gained a more reliable, properly sized HVAC system designed for steady temperatures and reduced moisture concerns. Staff reported more consistent comfort in treatment rooms and fewer worries about ceiling leaks from the drain pan. With Solaris UV in place and sealed ductwork, the space is better equipped to support both patient comfort and everyday business operations.
This project was completed in one day, allowing the med spa and associated ENT practice to return quickly to normal operations.
Trusted HVAC Experts for Austin Small Businesses
Radiant Plumbing & Air Conditioning has helped Austin businesses stay comfortable since 1999, from medical offices and med spas to retail and professional suites. Our commercial HVAC team understands the challenges of working above ceiling grids, around tenants, and within tight schedules—while still delivering code-compliant, long-term solutions.
If your business is struggling with an aging or underperforming HVAC system, schedule your commercial HVAC replacement quote in Austin and see why local businesses trust Radiant to keep their spaces running smoothly.
