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COVID-19 Safety Announcement

COVID-19 Safety Announcement

Deemed an “essential service,” our day-to-day operations continue to run to make sure our community’s plumbing & HVAC needs are addressed. At the same time, safety is crucial now more than ever. Our team is taking the following safety measures before and after service to protect our technicians as well as your family:

Mandatory Pre Service Call Procedures:

  • Fully review and follow the CDC and WHO COVID-19 Safety Guidelines.
  • Frequently washing hands for a minimum of 20 seconds.
  • New shoe covers and gloves to be worn at every job.
  • Maintain a minimum 6′ social distance.
  • Safety glasses worn in every customer’s home.

Mandatory Post Service Call Safety Procedures:

  • Frequently washing hands for a minimum of 20 seconds.
  • Sanitize every surface area contacted while working.
  • All tools used are sanitized after every job.
  • Properly dispose of gloves and shoe covers.

In addition to our before and after service safety measures, we are screening our team members daily for symptoms as well as pre screening our customers for potential symptoms daily. Lastly, all staff that can work from home are required to which is currently about 95% of our team.

Radiant is doing everything possible to not only protect the safety of our team and customers, but also contribute to flattening the curve as we continue to be in business.

Please don’t hesitate to contact us; we are here for you and we are in this together.

By Brad Casebier

Working alongside his father as a boy, Radiant co-founder and co-owner Brad Casebier became ensconced in the world of plumbing at a young age. In 1999, he decided to venture out and form his own company. What started out as a one-man operation has flourished into Austin’s most dependable plumbing and HVAC service provider, employing over 150 technicians and racking up prestigious awards year after year. His sense of humor and dedication to keep Austin weird is on full display in Radiant’s whacky tv commercials and radio ads.