Much better customer service than rival companies. The ARS rescue rooter salesman threw a fit and stormed out of my house when I told him I needed to get another estimate per my landlord's instructions. Unlike that company, Radiant Plumbing was extremely professional and respectful, understanding that this was a huge expense and therefore a big decision. They even matched the price of the less professional company to obtain our business which made me feel like a valued customer and overall Radiant did a great job with the install. Highly recommend.
I made a service request for a Radiant Man to fix my leaky toilet. Sam Jr showed up on time after the awesome dispatcher provided me a 30-45 min heads up, how cool they actually call you prior to sending a tech to your home to make sure yo don't miss the appointment. Sam was very clean, knowledgeable and taught me a few things about my plumbing. He also gave me several repair options, at no compromise, for future repairs. He was very clean on his work, super professional and sweet to my furry babies.
Just had a great service call from Jason with Radiant! He perfectly fixed my shower issue, and also did a check on our hot water heater, kitchen sink/ disposal, and other bathrooms to make sure everything is running great. He even took the time to make a quick fix that would have been an issue later. I'll definitely call and request him again!
Sam Jr. came to the rescue with my broken water heater! I hadn’t been getting hot water for 5 days, but Radiant came to the rescue when they sent Sam. He performed a thorough search and fixed minor plumbing issues in my home as he went. He explained to me what the problem was, gave me several options to fix it, and informed me of preventative measures I could take going forward. He taught me a lot about how to maintain the plumbing in my home and made friendly conversation throughout the service. It was quick, thorough, and very well-done. He also saved me some money with the repair- no fees or extra charges. As a student, this was very helpful for my wallet. I will definitely ask for Sam Jr. in the future and I encourage anyone who has plumbing issues to ask for him!
Chris spotted and fixed what 2 other plumbers missed in about 3 minutes. Great professionalism; honest. He could have easily charged me $3k to repair my entire water line as the other plumbers seemed to think. Instead, he showed me what the actual problem was and saved me $3k which I will be spending with them when I do need to replace the line. Would absolutely recommend. I had them come out again on the 23rd when my hot water heater died. They presented me with all of my options, never pushed my a certain way, explained pros and cons of each, no pushy sales. They replaced the water tank in less than an hour and were extremely thorough making sure there were no leaks. Customer for life.
New testimonials are always being added. Please check back in soon to see what our clients have been saying about our Austin plumbing & HVAC company!